Question about GE Profile 23.1 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - High-Gloss White

2 Answers

Water runs out of dispenser on door - can't shut off

Got a new PSI235gmd about 9 years ago. Had numerous problems over the years. The latest is one the repair person can't fix. From time to time (ntermitant problem), the water runs out of the dispensor on the door after I fill a glass. Just keeps running out. I have to pull out the refrig and turn off water in the wall. Later, if I turn it on again, everything works OK for awhile, the same problem again (maybe months later). Physically pulling out the little water lever does not stop the water.

Posted by on

  • wreace May 12, 2010

    someone suggested it might be a spring, but don't know what spring, and don't think that would cause "intermittant" error --
    Any other ideas?

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2 Answers

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  • Master
  • 6,784 Answers

HI, Ok, if this leak is coming directly from the water outlet line at the dispenser section, this will be the result of a damaged inlet water valve assembly. There may be some hard mineral build up in this particular valve assembly that is causing the valve to not close properly. This build up will damage the solenoid based valve assembly, thus creating the small continuous leak at the dispenser. Use my procedure to correct this issue.

The water inlet valve is located behind your refrigerator. Find the water supply line coming into the valve and turn it off at the source (typically under the sink or behind your unit). Disconnect the supply line. Remove the screws that secure the inlet valve in place.

The water inlet valve is connected by two wires. Label the wire placement on the water inlet valve before disconnecting the wires. The wires are connected to the terminals with slip on connectors

Firmly pull the connectors off of the terminals (dont pull on the wire). You may need to use a pair of needle-nose pliers to remove the connectors. Inspect the connectors and the terminals for corrosion. If the connectors are corroded they should be replaced.

Inspect the filter screen where the supply line connects. Remove any debris or deposits that may have built up using a toothbrush, or warm running water. If you cannot clear, it will be necessary to replace the valve (the filter is not removable on most inlet valves).


Test the water inlet valve for continuity using a multimeter. Set the multimeter to the ohms setting X100 (if available, otherwise use the nearest ohm setting). Place a probe on each terminal. The multimeter should display a reading of 200 to 500 ohms(standard). A Close inspection of the inlet valve and especially the coil, may reveal the exact ohm resistance rating to test for. If the water inlet valve does not pass this test, it should be replaced.

Posted on May 12, 2010

  • wreace May 14, 2010

    This was a good (and potentially helpful) suggestion. Unfortunately, I couldn't wait this long. I went to a local dealer on the 11th (Tuesday), discussed the problem I was having, and ordered a replacement valve.

    I installed the valve earlier today (before I saw this note), and the problem appears to be fixed. The old valve was making a lot more noise, and the dealer thought it probably needed replacement. The new one is much quieter, and so far, works just fine.



    Since I didn't get the answer from FixYa, I should not be billed.

  • Michael Masters
    Michael Masters May 14, 2010

    You will need to take this issue up with our support staff. i submitted my solution immediately, and you were alerted, via e mail notification. I completely posted the correct solution to your issue. this was quite easy to solve, due to the fact that you explained your issue well.

    Have a great day:)


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  • Master
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The spring may be streched or loose or has fallen off or getting caught on something.

Posted on May 11, 2010

  • 1 more comment 
  • wreace May 11, 2010

    What ring? If it was stretched or loose or fallen offm then wouldn't be intermittant problem...

  • Nate Stansfield
    Nate Stansfield May 13, 2010

    This is usually a defective shut-off valve. You will probably have to
    replace it.

    It may also be ice crystals in the line. Run the water for a long time
    until it is no longer cold. If the valve does not leak, replacing the
    valve will not solve the problem. You might find a temperature setting
    that is a good compromise.





  • Nate Stansfield
    Nate Stansfield May 13, 2010


    1. Insert
      a glass into the water dispenser as if you wanted to get some water.
      Can you hear the pump running when you press the paddle with the glass?
      If so, that is a good sign. That means the electrical and mechanical
      parts are working. The problem is most likely a blockage somewhere in
      the system.




    2. Step 2

      Check the water filter. It is usually located in the back of
      the refrigerator under a plastic cap that screws off. You may want to
      move objects in the refrigerator away from where the filter is, because a
      little water might spill out when you take off the cap. Pull the
      filter out with your hand and examine it. Does it look dirty or
      contaminated? Has it been along time since you last changed it? If so,
      you might want to try replacing the filter with a new one. If a filter
      is dirty enough, it could prevent water from passing through. In such a
      case, you would likely have noticed a gradual drop in the output of
      water before it stopped completely. If this is not the problem,
      continue to the next step.




    3. Step 3

      Get a hairdryer and plug it into an outlet that is close
      enough to allow you to use it inside the refrigerator.




    4. Step 4

      Open the door and locate the area directly behind the water
      dispenser. You may need to remove some items from the surrounding
      shelves. Very often, the problem is that the water in the lines in the
      door have frozen solid. This is especially likely if you have been away
      for a few days in the winter, and you turned down the heat. The
      combination of the lower temperature, and the fact the the dispenser is
      not being used, can cause the lines to freeze up.




    5. Step 5

      Turn on the hairdryer and set it to medium heat. Slowly wave
      it back and forth around the back of the door behind the dispenser. Then
      do the same around the front of the dispenser. Continue alternating
      between the front and back of the door for 15-20 minutes, and
      periodically try the dispenser to see if it starts working again. If you
      have no luck after half an hour, then the plug of ice might be deeper
      in the system. Go on to the next step.




    6. Step 6

      Ask a couple of neighbors, or friends who live nearby, if
      they would let you store your perishables in their refrigerators and
      freezers. Once the refrigerator and freezer are empty, unplug it, and
      let it sit, with the doors open for 24 hours. Then plug it back in and
      try the dispenser again. It should work by now. If it still does not
      work, then the clog is not ice. You will have to call a repairman to
      purge the lines, or to otherwise solve the problem.







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