Question about Maytag Neptune MAH5500B Front Load Washer

2 Answers

Maytag Neptune Washer Stops, door remains locked.

Have had 6-7 service calls since August 2009. AllCapeAppliance
unable to fix it. IF I can get the door to open, I have had to do the washing manually. I have applied this question several times here and you keep saying my Discover Card is invalid. It is a current and excellent credit and I am entering the card number and info correctly. What gives? Jan B.

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  • camp74sea May 12, 2010

    Wow! Thanks for the tip about pulling the little green string to unlock the door! I realize that when I can get the door opened, I just need to adjust the load to get the machine to working again. Jan B.

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2 Answers

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  • Maytag Master
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Hi Jan B. Your question is posted here. Would you elaborate on what the problems have been with your Nepune washer please. I note you said above that it stops and the door remains locked. It that the only symptom? When is it stopping? I.e. spins and stops? Fills and does not wash? Tumbles often during spin? The more symptom / historical information you can post the better.

We also need your exact model number. There are several people that can help you here at Fixya.


Thanks,

Kelly

Posted on May 11, 2010

  • 1 more comment 
  • camp74sea May 11, 2010

    I have commented on this same problem several times but you still don't get it? Are you not receiving them? I have explained in detail all the problems, but maybe I am not submitting them correctly? The wash gets put in, and fills and begins to function and sounds ok. So I leave it to do the job. When I go back down to the basement 40 minutes later, the washer has stopped. Nothing showing on the computer, but the door won't open. If, on some occasions, IF I can open the door, it appears that the wash water has not drained out I usually have to run the 9 minute spin 3 times. Right now my clothes are trapped in there and I did find the green string as someone suggested but can't get the door opened with that either. I may have to go buy a new washer, but it won't be a Maytag.

    The Model is MAH550BWW Serial #88923034AJ purchased 6/5/02 for $999.00 Jan B

  • Kelly
    Kelly May 11, 2010

    Hi again. Just a brief note anout the FixYa site. Each expert can not see your comments once the question is locked to an Expert. That is why your having to repeat yourself. To get the door open it takes a slow steady pull on the string to unlock the wax motor. So you have to pull and keep pulling then open the door. (It is not a quick release) Once you let go of the string the door will lock again.



    This sounds like your having drain / pump out problems. Here is the Manual ( <- click ) that your going to need to do any real troubleshooting. Page 63 describes how to remove the pump from the body to check for obstructions.



    I would recommend reading the Service Mode information starting on page 123 for your model so that you can used the diagnostics to assist you in troubleshooting.



    I will keep watching for any responses. If for some reason I do not get back to you in 4 hours the post is unlocked and passed to another expert so you do not have to wait.



    Thanks for Using FixYa,



    Kelly









  • Kelly
    Kelly May 12, 2010

    The manual link I sent you will mention the imbalance switches and how to adjust them. Keep that in mind the next time the machine starts it's antics.



    Glad to have been a help and thanks for using FixYa.



    Kelly

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Are there any error codes? Blinking lights?
What happens exactly?
Does the machine run - but not unlock when complete?
The more info you provide - the better I can be of assistance.

Thanks!

Posted on May 11, 2010

  • camp74sea May 11, 2010

    The problem has baffled Maytag Servicemen. The washer just stops, all computer lights go off, but door stays locked. If Serviceman comes and opens it the wash apparently has stopped, adjusts the load and sometimes it will finish. Then he says nothing wrong with the machine? As I said IF I can get the door open, I have to finish washing by running 9 minute spins 3 times to empty it. The clothes smell, so apparently no rinsing has been done. When the wash water fills up, it does not seem to have power to spin the dirty water out, so it doesn't rinse and then it stops.... The machine was only 7 years old (Paid $999.00) new struts were put on and I have spent $400-$500 on repairs to All Cape who now refuse to come any more... Help, please? Jan B

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1 Answer

May tag Neptune showing codes


Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.

Do
Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.

FL
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.

Sd
The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.

PF
The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.

Nd
The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.

LO
The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.

Lr
The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional. Maytag Neptune Priority One Service: (888) 462-9824

NF
The "nF" code appears when the washing machine has tried to fill with water and has failed. Verify that the inlet hoses aren't kinked and that the faucets are fully open.

Od
The "od" code appears when you must open the washer door. The Maytag Neptune washer requires that you open the door between cycles.

Other Codes
* If your Maytag Neptune washing machine displays any codes that are not listed above, contact Maytag Neptune Priority One Service for assistance. Maytag Neptune Priority One Service: (888) 462-9824


Hope this helps (remember to rate and comment this answer).

Apr 03, 2011 | Maytag Dryers

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My machine is showing the code FL machine has problems locking. How do I resolve this problem


Your Maytag Neptune Washing Machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.
1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism.
3.Replace responsible component.

Dec 07, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

If you get the FL how do you get the door to open??


  1. Your Maytag Neptune washing machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
  2. Do
  3. Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
  4. FL
  5. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
  6. Sd
  7. The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
  8. PF
  9. The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
  10. Nd
  11. The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
  12. LO
  13. The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
  14. Lr
  15. The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional.

Dec 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer won't start, stopped at beginning of cycle and the door lock flashed. after about 5-6 flashes the display read: FL. Tryed to start again, unplugged it for a while several times. nothing happens....


FL:
Failed to lock.

Trigger:
Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.

Action to be taken:
1.Check wire connections in harness leading from machine control board to door lock mechanism.
2.Check solenoid and door lock enable switch in door lock mechanism.
3.Replace responsible component.

If you need to open the door.
Maytag's Neptune washer has a latch and lock on the door. If this lock fails to open when the cycle is finished. You can rescue your clothes by:
1) Remove the bezel from the soap/bleach/fabric softener dispenser.
neptopbezel.jpg 2) Locate the red cord near the right front corner of the dispenser opening. Pull on this red cord. This will unlatch the door so you can rescue your laundry. Then call for service.
nepcord.jpg

Best of luck, Any questions just ask

Nov 26, 2009 | Maytag Washing Machines

1 Answer

My machine stops but the door still remains locked.


Dear lebenea,
ngfam at you service!




This sounds like it will only fixed by service then you will be happy again!!

Yes sounds like you need service!
Call A&E Factory Service /They service nation wide
And are available 24/7 for making appointments!

If the appliance is 10 years old or more,it may make sense not to invest any money to fix it!
Happy to assist you,
Neil

Aug 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Neptune washing machine will not lock


Dear raghar73,
ngfam at you service!

The Neptune is discontinued due to to many defects in design!
You can not fix this problem your self!!!

This sounds like it will only fixed by service then you will be happy again!!

Yes sounds like you need service!
Call A&E Factory Service /They service nation wide
And are available 24/7 for making appointments!

If the appliance is 10 years old or more,it may make sense not to invest any money to fix it!
Happy to assist you,
Neil

Aug 09, 2008 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Won't go into fast spin cycle at the end. Clothes remain wet. Also door lock light won't go on and the door can be opened through out the whole cycle.


Dear friend,
ngfam at you service!

The Neptune was discontinued for 98 design defects!!!!!!!!

You can not fix this problem your self!!!

This sounds like it will only fixed by service then you will be happy again!!

Yes sounds like you need service!
Call A&E Factory Service /They service nation wide
And are available 24/7 for making appointments!

If the appliance is 10 years old or more,it may make sense not to invest any money to fix it!
Happy to assist you,
Neil

Aug 04, 2008 | Maytag Neptune MAH5500B Front Load Washer

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