Whenever I turn this workstation on, it completes the post test without any issue and goes to the Windows XP splash screen. It then vanishes like normal, leaving a blank screen. The problem is that's as far as it goes.
It seems as though the login prompt is coming up, as I can have the user enter her password and it seems to allow her to login based on the startup sounds.
This is where I'm at:
It will not boot into Safe Mode, it gets hung on Mup.sys
It does not have an additional video card installed (this was my first inclination).
On-board video is enabled in the BIOS.
I tried installing a PCI video card whilst disabling the on-board, this achieved the same exact result.
She just installed a piece of financial software called Otter (I think). IIRC she had indicated she encountered a problem with this installation but I don't know if it's related. I can't really find any documentation on the software and I'm not really familiar w/ it.
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Re: Blank Screen after WinXP Splash Logo
Sounds like an issue with the software or a windows update that caused it. Seems to occur more with versions of windows that are not genuine.. Have you tried booting from the XP disk, running microsoft recovery console, and then running chkdsk /r
Hopefully that will fix it.. Otherwise you might have to re-install windows.
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Dear, I saw your video and check the blue screen error. It comes for a friction of second and disappears but i kept my media player in slow motion mode and checked it. This error belongs to a missing registry file. PERFORM THIS PROCEDURE for recovery.
A Stop 0xc0000218 error message means that a necessary
registry hive file could not be loaded. This error message can occur if the
file is corrupt or missing. To resolve this issue, you can reinstall the
operating system and restore the registry files from a backup. The registry
files may have been corrupted because of hard disk corruption or some other
This error message can also occur if the driver
has corrupted the registry data while loading into memory, or the memory where
the registry is loading has a parity error. In the latter case, turn off the
external cache and check the memory chips.
To resolve this issue, follow these steps:
Start your computer by running the Recovery Console, run
the chkdsk /p command on the drive, and then restart your computer. Test to
determine whether the issue is resolved. If the issue is resolved, do not
complete the remaining steps. If the issue is not resolved, go to step
When Windows loads, press SPACE BAR when the "Load Last
Known Good" message appears.
Complete a parallel installation, and restore the registry
files from a tape backup. To do so:
Reinstall Windows in a separate folder.
damaged registry hive from backup. This procedure is specific to the
backup application that you used to make a backup. Consult the
documentation of your backup application or consult the vendor if you
need assistance. Typically, this procedure requires you to restore a
system state backup to an alternate location, and then copy the
appropriate registry files to the %SYSTEMROOT%\System32\config folder of
the damaged operating system.
If you do not have a tape backup, include the backup of
network servers and production workstations.
NOTE: If Windows is stored on a FAT partition, you can restore the
files by using another computer and by copying the registry hive files to the
1. From reading your issue it seems the video card is defective. 2. If you have received the Windows XP splash screen and then the monitor displays a gray screen then only two things have happened here your drivers are corrupt for the video card or the video card itself has failed. 3. Suggestion: install a new video card compatible with Windows XP. 4. Most Dell Optiplex desktops have the video graphics card integrated to the the mother board.
My knowledge of using the command line is equal to my knowledge about astrophysics. Zero. You can change BIOS settings in the BIOS Setup utility. After the computer manufacturer's splash screen, (Logo screen), and at the bottom of the screen, are shown the key/s to press to enter BIOS Setup. Goes by real F-A-S-T. Try to write it down. Let Windows load all the way, then restart the computer. As SOON as you see the manufacturer's splash screen, start tapping on the key/s to enter BIOS Setup. If you miss this window of opportunity, let Windows load all the way. Turn the computer off normally. (Wait at least 20 seconds) This time as Soon as you press the Power On button, start tapping on the appropriate key/s. (In 2 second intervals) You don't get as far as the splash screen? Then unplug the computer from power. Observe Anti-Static Precautions. Remove the CMOS battery, (CR2032), for 1 minute. Press the Power On button in, and hold it in. Hold it in for a count of 5 seconds. Let go of the Power On button. Do this procedure two more times. Install the CMOS battery. Plug into power. WAIT 1 minute, turn the computer on. This procedure will set the BIOS Settings back to the factory default settings, and clear CMOS Error Codes. Post back as to your findings.
This sounds like a driver may have been updated, changed or has become corrupt, either after a bad update or virus/malware attack. Reboot the computer in safe mode with networking…when the computer reboots, open the control panel > device manager (in XP the device manager is in the system folder) > scroll to the display adapter. Right click on the adapter and roll-back the driver. Click yes and apply if necessary. Reboot the computer, it should reboot and display with no issue. It may ask (if you are automatically connected to the internet) if it can search windows update for a fresh driver….since you know what to do in case of a failed update, click yes and get a fresh driver. I would then do a complete virus and anti-malware scan to make sure the system is clean.
Try a Repair Install with your WinXP Bootable CD.
If Repair option fails you will have to do a Clean Reinstall of WinXP as a last resort. Some details: 1. Boot with your WinXP CD 2.At the "Welcome To Setup" screen, Choose the option: To setup Windows XP now, press ENTER.DO NOT choose !!!!To repair a Windows XP installation using Recovery Console, press R.IGNORE To quit Setup without installing Windows XP, press F3 3. Accept the License Agreement and Windows will search for existing Windows installations.
4.Select the XP installation you want to repair from the list and press R to start the repair.
If Repair is not one of the options, under the Circumstances you are in the next option will be Clean install
5. I this does not work it might be your memory --download and burn to cd memtest (http://www.memtest86.com/) and test your memory for errors.
If tried the monitor on two other computers with the same result -- definitly your monitor is faulty. Take it to the repair shop. To make double sure, run your computer with another monitor. If everything is fine now; you can blame the monitor.