Question about Nortel T7316E 2-Line Corded Phone

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Nortel T7316 - We have two phone lines on our network. We have set the auto attendant to come in after the secretary has two rings to give a live answer. The problem is, when the secretary is on the first line, the auto-attendant does not kick in for the second line. Example: We have two main areas for our phones:church offices & daycare. We want both to go through our secretary first. However if our secretary is busy on one line, we what the call to go auto-attendant so the other line can be used with options.

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  • Nortel Master
  • 860 Answers

When you say "auto attendant" are you talking about a " press __ to talk to ___." or is it more like "please leave a message ..."? Also, what kind of voice mail system is your telephone system using?

Posted on May 11, 2010

  • george  peters
    george peters May 12, 2010

    Did you find out what kind of voicemail you have?

  • george  peters
    george peters May 18, 2010

    Was the problem resolved?

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1 Answer

We have nortel t7316 phones in our office. one


Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt,
press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you wish to program ringing on.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only
press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

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Keep looking under Terminals and Sets for your extensions. Lines either Appear or Appear and Ring.

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