Question about Lexmark X4650 InkJet Printer

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X4650 InkJet Printer Won't Print

For no apparent reason my X4650 InkJet Printer keeps showing a "Paper Jam" image - when there is no jam and no obstruction that I can see. At the same time the ink cartridges will not move to the centre of the machine when I lift the lid. Any ideas please?

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  • bigwallytoo May 11, 2010

    I've followed up on dj_pelly99's advice, but no go I'm afraid/
    Should I just give up and Deep Six the wretched machine???
    Thanks,
    Marianne

  • bigwallytoo May 12, 2010

    Yes, the helpful hints and guidance given by JackHeath have been very helpful indeed. Now I know exactly what I need to do.
    Top marks to this guru, and thanks to FixYa overall for providing such a readily accessible and helpful service.

  • bigwallytoo May 13, 2010

    I just want to take time to follow up on the helpful advice I received from (a) dj_pelly99 and (b)JackHeath.
    To JackHeath in particular, and with a somewhat red face, I thought that for future reference you might be interested to hear that as I went to put my X4650 printer back in its box I decided to give it one more full examination - this time outside on the deck, in the full light of day - and although I hadn't previously spotted any obstruction, I was able to see a couple of very fine stamens from a dead flower that must have dropped into the paper holder mechanism from a planter hanging above the printer! Who would have thought that something so very fine and seemingly innocuous could interfere with the operation of the computer. Now, fingers crossed, everything seems to be A OK.
    Marianne


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Check that the drive assembly on the print head works and is not damaged. This is a small white pulley that sits behind the print head on the far right side of the printer. Often it can crack or shatter and this will keep the print head from being able to move. Sometimes this is misread by the printer as a jam.

Lifting the top of the printer the print head should be able to slide to the center, otherwise you won't be able to see behind it. If this is the case, look to see if the belt behind the print head is tight or loose. If this belt is loose it is also an indication that the pulley may be broken or worn.

If it is broken, you can build the edges back up using crazy glue and sometimes temp fix it. Also you can sometimes find another printer with a similar part. Otherwise, it can be a hard part to find. If this is the case let me know and I'll walk you through removing the part.

Posted on May 11, 2010

  • 5 more comments 
  • bigwallytoo May 12, 2010

    Morning "JackHeath": Thanks so much for your comprehensive reply to my crie de coeur. I'll be giving your auggestions a whirl later, and will get back to you when I've gone through the steps you outline.
    Thanks again,
    Marianne


  • NA NA
    NA NA May 12, 2010

    Were you able to move the print head at all, or is it locked in place?

  • bigwallytoo May 12, 2010

    When I was checking for obstructions yesterday I was able to physically pull the print head from left to right (facing the computer), but after a lot of clicking and whirring the ** thing moved back to the left and stayed put again.



  • NA NA
    NA NA May 12, 2010

    Sorry that was my fault, I should have told you to turn the printer off before attempting to manually move the print head. Regardless, I believe if the drive assembly is intact and working you have a problem with either the mirror motor circuit in the print head
    assembly, the mirror motor cable to the system board, or
    system board assembly itself. With the exception of the last, all of these can be resolved by replacing the print head. If you feel comfortable doing the repair. Otherwise, you will need to replace the printer.

  • bigwallytoo May 12, 2010

    Hi again: I checked the printer was off when I pulled the orint head across, and the result was the same.
    Now I'm torn, because I only bought the machine last January. Now (a) I'm not too sure that I'd be capable of making the repair and (b) I have no idea what a replacement print hed would cost. Any thoughts?
    Hope I'm not being too much trouble.
    Marianne


  • NA NA
    NA NA May 12, 2010

    If the printer is less than a year it should still be under warranty. But, it may be just past the expiration date (...that's planned obsolescence for you). If it were me and it wasn't under warranty, I would replace the printer and not order a print head. My reasoning is that ink alone costs like $50 and if you replace the printer you'll get two cartridges with it free; and that unless the print head is worth less than about $30, why bother when you have to pay shipping and handling. Better to keep the only one for parts. That said, some people like fixing stuff so I wanted to at least let you know where it probably failed and what I would replace were I to try the repair.

    Anyway, hopefully this was helpful...and if it was I think you can still rank my response with a higher score. But if not, no biggie, I'm glad I could help you out. Have a great one.


  • bigwallytoo May 12, 2010

    Thanks JackHeath, you've been most understanding and helpful. Top marks to you.
    Cheers,
    Marianne

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Hi! Please try this. Unplug the printer from power source and press/hold the power button while unplugged for atleast 10secs., this should reset the printer's system. Plug the printer again to power source and turn the printer on and see how it goes. It may not work on first try so you have to repeat the procedure again but it will work. Hope this helps and have a good one!

Posted on May 11, 2010

  • bigwallytoo May 11, 2010

    Hi "dj" thanks so much for your suggestion, but after several tries I'm afraid my printer is still being a pain and I'm still getting the "Paper Jam" message and no cartridge movement.
    I've tried using dust remover etc., but I can't see any obstruction. I just wonder if one of the "ribbons" inside the machine that move the cartridges and scanner could be out of alignment.
    It is just so annoying bec ause overall I like the printer - such an easy set-uo - and haven't had it that long....
    Marianne


  • dj_relly999
    dj_relly999 May 12, 2010

    It may need a calibration too if the ribbon that carries the printer is making some noise.

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