Question about Sony Cyber-shot DSC-W170 Digital Camera

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When i turn the camera on, the lens goes in and out, and then there is a message on the camera saying, "Turn the power off and on again". I do this and I still get the same error message.

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Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settings 1 Menu of the Camera to OK. This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Posted on Jun 11, 2011

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Related Questions:

1 Answer

When I turn it on the lens goes in and out three times and then says turn the power off and on again and it does the same thing


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa.

Feb 24, 2011 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work. ...


One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.
If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job and their blog is also very informative.
Repair: http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-W30

Aug 04, 2010 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

Won't Take Pictures


Lens is out of alignment.
Needs to be checked.

May 26, 2010 | Sony Cyber-shot DSC-W50 Digital Camera

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Message turn power off and on again


your lens may be jamed thats why it tells you to turn off then on its tring to cycle the lens so i would check that first! good luck!

Sep 02, 2009 | Sony Cyber-shot DSC-M2 Digital Camera

1 Answer

I have a Sony cyber-shot dsc-w30. When I turn it on the lens goes in and out, I get a message on the screen saying "access" then I get a message saying "turn power off and on again".


Sony maks good products and stand behind they product, but they do have a problem with the batteries , change the battery and i bet u will not have that problem

Aug 08, 2009 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

My camera says "Turn the power off and on again"


there is a problem with the lens already and it might need replacement. chances are the price of a lens is almost equivalent to a new camera.. just buy a new one.

Aug 24, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Turn camera off then on again?


I posted and looked around more online- I found this, did it and it worked! I just held camera with lens upright and used my left thumb and applied pressure when turning off with right thumb.

"I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it . Good luck ."

Feb 22, 2008 | Sony Cyber-shot DSC-W70 Digital Camera

10 Answers

Problem


I had the same problem and fixed it.
The problem is related to the lens not working properly and jammed up.
When powering on the camera, the focus goes in and out and the lens spin and then the message is displayed to turn camera off.When I turn the camera off, I noticed the lens did not fully hiberate into the camera like it did before the error message.

So to fix the problem I did the following:
Turn the camera on, when the lens extended out, I slightly rotated the outer most lens clockwise and counterclockwise to free the lens from the jammed position.

The error no longer appeared and the camera stayed-on.When I shut the power-off the lens completely hibernated again like normal.

Hope this helps.

Pete

Dec 25, 2007 | Panasonic Lumix DMC-LZ2 Digital Camera

1 Answer

When powered on, message comes up...


The lens can not move due to a possible obstruction.

Gently put some force on the lens, turn the camera on and it works. I suppose there is too much friction between lens and camera.

Best regards from Holland!

www.SemafoonWinkel.nl

Dec 14, 2007 | Panasonic Lumix DMC-FZ20 Digital Camera

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