Question about Sony Cyber-shot DSC-W50 Digital Camera

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Works fine except that the telephoto lens will not operate. Battery seems to be fine. After trying to turn the telephoto devise on a couple of times I get a message that says turn the camera off and on again. That does no good at all. The camera is a DSC-W130 Sony Cybershot

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 11, 2010

Testimonial: "Thanks for the input. Good stuff. I'll try them right down the line."

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Hi there please follow the steps and let me know the result.

1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.

2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.

3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.

5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
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2) Replace Battery (Insure it is fully charged)
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4) If the Camera Works in Preview mode then press the Shooting/Preview button to put it back into "Take Photo Mode".
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Try zooming in. That usually gets rid of the "vignetting" you are experinecing.

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We had the same problem with a Casio Exilim. Had been stuck for months...had nearly given up until I saw another post about banging the camera pretty forcefully to get the lens unstuck. I hit it once on the bottom onto my desk(w/ paper and blotter on the desk-so soft), then twice with the back of the camera against the desk. I turned it on and the lens was unstuck!! Immediately took a couple pictures and it seems to be working fine! If the camera may be lost, you've got nothing to lose to try this out...Good luck!

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You are experiencing lack of communication between the shorter lens and the camera body. Since the longer lens works correctly the problem is in the other lens and not the camera body. BTW-the numbers 62mm & 55mm are probably the filter sizes for each lens and not the focal lengths. Unscrew the filters and you will probably find a name ring on the lens signifying the type of lens it is(e.g. 28-80 or 70-200 or something like that.) Look at the rear mount of the problem lens. There are some small metal(5-6) contacts there. Make sure the contacts are clean. If not, clean them with a soft rag or Q-tip. If they seem to be OK then there may be a problem inside the lens with the flexible printed circuit(FPC). The FPC may have been damaged somehow. If this is the problem take the lens to a competent repair shop and have them evaluate it. Depending on exactly which lens it is, it may be cheaper to replace the lens rather than repair it--but have it looked at anyway. Hope this helps.

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