Question about Nortel T7316E 2-Line Corded Phone

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Nortel T7316. We use auto assistant. Message picks up immediately. I want the receptionist to answer live and if she does not answer after a couple of rings for auto assistant message to kick in. How can I program this to happen?

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To change the number of rings enter Feature 983, if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant).
The 3 soft key selections GRTG, TABLE, and LINES
Press the LINES soft key
Enter the line number on the line you want to change ringing on (probably Line 1) and press OK
Press the TABLE soft key then the RINGS soft key
Press the CHNG soft key and enter in the amount of rings you wantand press OK
Press the NEXT key to go to the next line
Repeat the procedure for the remaining lines
Press Rls when finished

Posted on May 11, 2010

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It can be complicated if you don't know your way around Nortel phones. Find the solution in official users manual

Posted on Nov 30, 2013

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Posted on Jan 02, 2017

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1 Answer

I have Nortel Networks T7316 and cannot dial out.


Check your cables and make sure everything is plugged in! Also make sure your company doesn't have any restrictions for the number you're trying to call - it can happen sometimes. If everything fails try to consult the user manual.Nortel t7316 pdf manual

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Nortel Norstar T7316 programming extention to button. Won't let me program extension 230.


Just think about it, why would you want to auto dial yourself? You don't need an autodial key for yourself so the system don't allow you to program it.

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I have a Nortel T7316E phone at work. We have extensions but don't have direct dial; only a receptionist that can place calls into our voicemail. My question is, how can I check my voicemail remotely after...


Depends on the voicemail, but generally:

Call the receptionist

When the auto attendant answers, press * (or sometimes "**"), OR ask the operator to transfer to your line and press "*" during your message.

It will ask you your login information.

Dial your extension and password together as one number and press #

You can now operate the voice mail.

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I need the template for labeling our T7316 telephone.


You can either download the business series terminal desktop assistant from nortel: http://www116.nortel.com/pub/swcode/desktopassistant/v1.4/DA1.4_setup.exe

or if you need the program and the paper inserts you can go to:
www.desi.com

Mar 12, 2010 | NorStar T7316E Corded Phone

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Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

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Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

AUTO ATTENDANT NOT ANSWERING


There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

Jan 19, 2009 | Lucent PARTNER18 Corded Phone

3 Answers

Template for T7316 Phones


Go here, http://support.nortel.com/go/main.jsp?cscat=SWDETAIL&SoftwareOID=147467, and download the Desktop Assistant. It will allow you to create custom labels for that particular phone and a few others in the 7000 series.

Dec 10, 2008 | NorStar T7316E Corded Phone

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