Question about SanDisk Sansa e260 MP3 Player

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I bought my sansa yesterday and the screen isnt working, the buttons light up and its not recognized by me computer

I really need help i bought my sansa yesterday and the screen isnt working, the buttons light up and its not recognized by me computer

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Call sandisk tech support at 1-866-726-3474 or email support@SanDisk.com. I know I bought one of these as a refurbished unit and it came with no manual. They were very helpful when I had trouble with mine.

Posted on Mar 30, 2008

  • Bill47042 Mar 30, 2008

    Sorry i gave you wrong number, the correct one is 1-866-726-3475

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My sansa mp3 for some reason isnt being recognized by my computer...it wont even show the "safely remove hardware" button on the taskbar


On your sansa, go to "Settings" then System Settings" then "USB Mode," then change it to MSC, if that does not work, try the other modes, just in case.
Hope this helps!

Aug 07, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I need help with my sansa e250..thnkx.!!


I think maybe it isnt connected to the computer corectly because it should go to the connected screen. try hooking it into the main USB ports.

Jan 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

When hooked up to pc to download screen went blank, white


ugghhh i dont know but i have a question. my computer wont recognize the sansa fuze? UGGHH i am so mad plz someone help me..... i really need help... when i plus it into the computer the screen where it shows 'open to vie files' 'play in windows media' and stuff wont work...it just donesnt come up. its like the USB is not even connected? but it is and the port is working fine... i tried all of the ports i have? it just wont work. i even tried dowonlaoding the music store witht he CD but it still wont work....i am so madd... plz can someone help me in step by step help? Also i checked online on sansa.com but its like press and hold the rewind button to go to USB mode and click sumthin but mine wont ven do anyhting when i keep it pressed... plz help me..... thnxz

Jan 08, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Screen Blank- can't even reset


thats what happened to my ipod there really isnt anything you can do. i really know how you feel sorry!

Dec 30, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My mp3 is not recognized by my computer, it only shows the word sandisk on the screen. please help me


my computer doesn't recognize my sansa clip. I bought my sansa in Canada, but I'm live in Poland> So my Sansa can not conect with my computer. What can I do?

Sep 12, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa doesn't work


May have to substitute HOLD or REC for Volume +:

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Does not recognize


The dinging sound is the USB port telling Windows that a device is connected, and does not necessarily mean that Windows recognizes a device.

Are you using Windows Media Player 10 or higher?

May 21, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Computer doesn't recognize MP3 player -


go on sandisk and do the updates

and changes the format of the hard drive

Mar 25, 2008 | SanDisk Sansa e200 MP3 Player

3 Answers

Blank Screen After Database tries to refresh


If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]

Jan 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Pb for my sandisk m230 mp3 player


Same thing happened to me... try this...
1) disconnect all cables
2) turn power on (hold menu button until screen lights up)
3) Press "menu"
4) scroll down to "settings"
5) scroll down to "USB"
6) select "MSC" (default is probably auto detect - which I think there's a conflict with)
7) turn power off (holding the menu button down)
8) connect USB to computer and hopefully start loading files

I bought 2 of the 512 models, one didn't work... so I took it back and had to buy a 2gig model... got home and it didn't work! I tried the above for the new one and at least the computer recognizes it! Everything seems to work fine...for now...

Dec 03, 2007 | SanDisk Sansa m230 MP3 Player

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