Question about HP Officejet 5610 All-In-One InkJet Printer

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Printer offline My printer was working just fine until a few days ago. Now, for some reason, it will not print from my vista computer. When I click on the printer icon from the taskbar, it shows the printer and print jobs waiting, but says "printer offline". I re-started the computer and unplugged/replugged the power and usb cords to the printer. Can anyone help?

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  • skip157 Apr 05, 2008

    I appreciate your timely help and the solution was right on the money!

    Please accept my apology for not getting back to you sooner.

    Thank you again.

    Sidney Henderson

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2 Answers

Thankya for using fixya

Posted on Apr 05, 2008

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Sure..

remove the print drivers from before.

go here for fresh ones


and check for your Vista SP1 upgrade.

Posted on Mar 28, 2008

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Posted on Jan 02, 2017

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When you double click the Printer and Faxes icon in the Control Panel you will see the printer that your computer is currently using. See.... if the printer image is clear it is online and ready to use, if its blurred then its in offline mode and cannot be use.

To correct offline printer.. some possible reasons is on the usb cable.. check if there is no open wire along the cable...Inserting the USB connector on the other usb slot of the cpu sometimes work just wait first until it is read.

If the printer is still blurred and offline after checking the usb connection, the 2nd thing to do is check the properties of the printer if it is set to offline mode. how? Double click your printer icon. It will display the print jobs window. Click on the Printer tab and uncheck on the "Use printer Offline". Cancel all pending print jobs, close the printer window and try again to print.

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I have a cannon inkjet mp560. when ever I try to print it says "printer is offline" or "printer is not responding. I've tried unplugging the usb cord and turned it off and restarted it, but it will not...


When you double click the Printer and Faxes icon in the Control Panel you will see the printer that your computer is currently using. See.... if the printer image is clear it is online and ready to use, if its blurred then its in offline mode and cannot be use.

To correct offline printer.. some possible reasons is on the usb cable.. check if there is no open wire along the cable...Inserting the USB connector on the other usb slot of the cpu sometimes work just wait first until it is read.

If the printer is still blurred and offline after checking the usb connection, the 2nd thing to do is check the properties of the printer if it is set to offline mode. how? Double click your printer icon. It will display the print jobs window. Click on the Printer tab and uncheck on the "Use printer Offline". Cancel all pending print jobs, close the printer window and try again to print.

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The printer offline error mostly troubles windows 7/8/10 users, The printers loses connectivity even when it is connected and operating. The status message displays offline on the computer, and the printer does not print. An Offline status indicates that the computer has failed to communicate with the printer. In some network conditions, the printer might get offline unexpectedly.

Before going to the solution for this you must know when and why printer offline error takes place:
The error may appear when Windows 8 diagnoses that the printer is unavailable, but unfortunately, most times it fails to tell whether the printer is really offline or if it has connectivity problems or printing errors. Reasons why your printer appears to be offline, include problems with hardware, such as disconnected cables or malfunctioning equipment, and problems with software, such as corrupted or incompatible driver files.
These might occur when:
1. The connection between the computer and the printer is slow/unresponsive.
2. The printer has encountered an internal error
3. There are multiple unfinished print jobs in the queue.
There are some simple steps you can follow before going to any complicated way:
Your printer offline can be a problem with the driver software. This is a small piece of code that Windows and the printers use to "talk" to each other. If the driver software is outdated, corrupted or incompatible with the version of Windows that you have installed, you may need to update it.
Restart the printer and the computer or unplug its USB cable.
Do check that the printer's power cable is plugged into an electrical outlet. If the printer is connected to a power strip, make sure the strip itself is connected to the electricity supply and is turned on.
In case you are using a network printer both wired or wireless, You restart the router as it may cause due to network failure.
Different manufacturers come with their own diagnostics software which can inform the user about the problems coming up (Ex : HP's Print and Scan Doctor), Use it as it will be really useful.
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Type in Services in your windows searches and hit the enter key. Click on Services option from the set of search results as shown below.
A new window for Services opens up. Scroll down and find the entry named Print Spooler.
Now right-click on Print Spooler entry and then on Properties option.
Set Startup type as Automatic from the drop-down menu.
As next, hit the Start button and wait till windows start the Print Spooler. Once done, hit Apply button.
Now if you look at the status of the Print Spooler, you can see that it is Started.
Solution 2 :
If the above method doesn't work for you, you can always try our second method. For that, type in Devices to the windows search and choose Devices and Printers from the search results.
Now find the printer that is offline and right click on it. Click on the option See what's printing from the context menu that appears.
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