Question about Creative Labs ZEN V Plus MP3 Player

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No reaction Okay, this thing worked swell for up to 3 months now. Yesterday I added some videos, converting takes time so I went to eat for an hour. I came back, it was finished, pulled it out and when I wanted to start it.... nothing Absolutely nothing... black screen I plugged it back in and.... the computer won't recognise it! This is just too weird, anybody know what to do?

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  • Jijan_Dax Mar 29, 2008

    If it was that easy do ya think I'd waste my time posting on it?
    I mean come on, there are at least two posts already giving that solution, anybody know anything else? plz?

  • Craigomyeggo Mar 30, 2008

    I tried turning it on, reseting it, and plugging it in but nothing happened.

  • Jijan_Dax Mar 31, 2008

    thanks, that really helped a lot,... it still doesn't work so I'm pretty convinced now it's a hardware problem. tsjeesj these things break pretty easily, and I've taken such good care of it :O

    I'll be returning it to the store tomorrow for repairs then, thx for helping!



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If you don't mind losing your music/videos that you stored (not too sure if you do lose your music, but just in case),
find the reset hole on the side of the player, below the power/hold switch, push it with a paper clip or something of that size.

If that doesn't work, wait for the battery to die completely, then charge and turn it back on.

Posted on Mar 28, 2008

  • Dave MacPhee
    Dave MacPhee Mar 29, 2008

    did you try reinstalling the drivers/firmware?

  • Dave MacPhee
    Dave MacPhee Mar 30, 2008

    Ok, after you do a reset: try the cleanup option first, then if that doesn't work, try format.

    1. Press and hold the Play button while powering on your player.

    2. When the player displays the Creative logo, release the Play button.

    It will display the following options:

    Clean Up:

    Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.

    Format (All):

    Caution! Erases all content!
    Save a copy of your player's content before formatting.

    Reload OS/ Firmware :

    Caution! Erases your player's firmware.

    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.


    Reboots the device.



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