Question about Logitech Harmony 550 Remote Control

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The power button is not responsive, have to press

The power button is not responsive have to press it down using a finger nails or for long period of time. Anyone else has a similar problem.

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I have the same issue with my Harmony 550. Pressing the power button does not work immediately. I have to hold the power button down for about 1 minute then it works. This seems like a software issue and not electrical. I mean, why would holding for 1 minute work. Also it powers items on and off OK when using Activties. Here is what I did to get around it. I added a device to my remote that I do not have in my equipment. Then I added an activity to the remote call "Power Down". The only device on this activity was the new (non-existent) device. Therefore, when I select the "Power Down" activity all other devices (I have and are on) will shut down.

Posted on Jun 12, 2010

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Has the remote been exposed to liquid? there may be residue under the pad that makes the electrical connection. If your feeling sure you can take it apart and clean the pad without harming the remote give it a try. I've seen a similar issue with a harmony that was stepped on which cracked parts inside of the remote. In either case it appears your problem is mechanical not software related.

Posted on May 11, 2010


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1 Answer

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These are the things you will need for this task.............
1 x small philips screw driver,
1 x flat blade screw driver or you can use your finger nails
Clear a flat table or work space,to do the job on.
About 10 min to spare time to complete the job,


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To lift and separate the edges of your POWER ON button cover from the base,(I prefer nails because they leave NO scratch marks behind),
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Lift and remove the cover from that area now exposing the underside of the POWER button and the Speakers will be visible now too.

Now place your finger nails underneath keyboard edge,
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Slide the keyboard in the opposite direction to now free the keyboard,
Lie the keyboard flat on its keys so you can unplug the ribbon now.
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1 Answer

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Keep your finger pressed until a pop up window appears. Touch YES to clear all data and return to factory settings.

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