Question about JBL CREATUREIIWHITE Computer Speakers

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HELP ! No/limited volume from satellite speakers

Hi guys - I'm hoping you can help me with a sound problem with my speakers. They were working fine until I unplugged my PC (a MAC) to move it and then set it back up again.
The lights on the main unit and both satellite speakers are on but there is no volume at all coming from one speaker, and only faintly from another. I have made sure that all of the leads are 'snapped' securely in. I have also checked the balance levels on my PC. Neither has solved the problem.
I would be really grateful if you could offer any suggestions as to how to cure the problem.
Many thanks!
Catherine

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  • Master
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HI,

Are the speaker jacks plugged in completely and in the right hole(s)?

Check if
everything is connected properly, power supply, speakers to pc, and all the other wires are connected properly.

Test your speakers on another computer, if they work it's your soundcard.You will need to uninstall the sound drivers and then reinstall them back.

If the power supply gets "hot and smelly" that is already a viscious sign to me.
Like you said everything worked out fine before you moved.
So, something must have got broken down during the move, it's only to find out what.

You could try using another speaker set on your PC if this works then the problem is with the one of the components of the integrated amplifier or the 12V power-supply. don't go try to mess with components inside if you're not familiar with electronics.The only solution will be to buy an new set of speakers and use it or buy a new power supply pack.

Goodluck,
Please don't forget to rate the solution.

Posted on Mar 28, 2008

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  • Master
  • 818 Answers

1. Make sure all wall and power outlet switches are on and that all switches for your speaker system are on. Cycle the power switch.(switch is located on the back of the subwoofer) Check power LED on left and right speakers. Is the LED on? If not, power is not getting to your speaker system. Make sure the power cord is plugged into an electrical outlet. 2. Ensure that the speaker input jack is pushed all the way into the appropriate jack. Check all the connections and secure them. 3. Check the connection to the soundcard. Make sure it is connected to the proper jack. This varies from each soundcard manufacturer. (Please refer to your soundcard manual.) 4. Your volume settings are too low or muted. Increase your volume by pressing the + key located on top of the right satellite. You can also check your volume through the volume control located in the taskbar. To mute and unmute the speakers, press the + and - controls at the same time.

the part that is for your problem
This is an indication that the satellite speakers are not plugged in all the way to the subwoofer. You will hear a slight "snap" sound if they are plugged in all the way. The inputs are color coded and shape coded (triangle and square). Make sure they are aligned properly.

Posted on Mar 28, 2008

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Posted on Jan 02, 2017

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