Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Error message Xerox Phaser 8400 07.010.43.4819

Error message Xerox Phaser 8400 07.010.43.4819

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The post was a little confusing. You have an 8400, correct? (not an M20)

The 07,010 error is normally a bad process motor 401-1000-80

You should also change 2 camshafts at the same time 401-1003-80 and 384-1874-80. The whole job is medium difficult and takes 2-3 hours.

Whit
Item, Inc.

Posted on Aug 10, 2010

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Posted on Jan 02, 2017

  • 57 Answers

SOURCE: xerox phaser 8560 DX error

This fault occurs due to the printhead being stuck in the tilted position. There are many reasons why this fault will occur, too many to mention.
More often than not, your problem will require the printhead and process gear to be re-aligned in order to get a reboot but sometimes it is possible to get a reboot by doing the following;
Turn the printer off, wait ten seconds then turn it back on again. Wait for the printer to start warming up to about 5 or 10 percent. At this point, switch the machine off again by the machine switch NOT your wall/plug switch. Wait ten seconds and switch on again. Now let it run through its normal cycle. The success rate for this method is small, possibly only 1 in 30 machines will recover.
The reason this will sometimes work is that, when you turn the machine off from the warm up, it powers down using its proper head parking routine, you will notice, it takes a while to shut down. If the original fault was due to say a power cut or someone pulling the plug out it is possible for the printer to find its home position and boot ok.
Unfortunately, a lot of the time, the reason for the fault is printer related and such, this method does not work. But it is always worth a try.
Hope this helps.

Posted on Jan 19, 2011

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