Question about Polycom SoundPoint IP 501 IP Phone
We have a Polycom 501 phone that displays the initial startup screen and then goes immediately to "Checking application". I have tried to do a 'reset' of it by pressing 4*68 while booting and then reset the basic information but there was no change.
Thanks in advance for any suggestions.
This means the phone's SIP application has been erased. You will need
to download the SIP app and BootROM from the Polycom support page, host
the files on a boot server, and then point the phone to this server
from the server menu so the phone will reboot and download the files.
Posted on Jan 12, 2010
Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.
Posted on Nov 14, 2008
You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.
"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.
This is pretty simple though, one of three things is happening:
1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).
You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.
Posted on Jun 04, 2009
Testimonial: "thank you"
Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.
Posted on Feb 26, 2010
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