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When I plug in my t.v. (product # MX-26X3, Model # l2614XW02) I get vertical lines when ever i turn the channel. I also get no sound. Is this worth fixing?

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Here is the official MAXENT tech support

Technical Support

To better assist our value customers, please call us during our operating hours or email us.

Toll Free Number: 1-888-373-4368

Hours of operation: Monday - Frday, 8:30am - 5:30pm PST

To email us, please fill out the Contact Us Form.


Il get back to you in a moment.

Posted on Mar 28, 2008

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  • Ekse Mar 28, 2008

    Q: I can see the picture, but I cannot get any sound?




    A:
    Some things you may want to check on the Maxent Product.



    If you are using the Composite (Referred to as AV1 or AV2) input you must connect the Red and White audio connections on the right next to the Video input. You would have a total of 3 connections running from your source (DVD, VCR, etc.) to the back of the monitor (Yellow for Video, Red for Right Audio, and White for Left Audio). Please refer to pages 14 and 15 of the user manual for additional detail.



    If you are using the S-video (Also referred to as AV1 or AV2) input you must connect the Red and White audio connections on the right next to the S-Video input. The S-video input is a single black multi-pin connection. You would have a total of3 connections running from your source (DVD, VCR, etc.) to the back of the monitor (Black for Video, Red for Right Audio, White for Left Audio). Please refer to pages 14 and 15 of the user manual for additional detail.



    If you are using Component Video input (Component 1 or Component 2) you must connect the Red and White audio connections on the right in line with the Component Video inputs. You will have a total of 5 connections running from your source (DVD, HDTV Receiver, etc.) to the back of the monitor (Red, Green, and Blue for Video, and Red for right audio and White for left audio (The Red and white for audio will be next to each other)). Please refer to page 15 of the user manual for additional detail.



    The Audio Out on the far right of the Input box is used only to send the audio from the selected source to an external device (Amplifier, etc.). This level can be fixed or variable depending on the menu setting (see page 48 in the user manual to set). Please select Fixed if you are connecting to an external source with a volume/level control, or select variable if the source does not have a volume/level control.



    Using the Remote Control for the Maxent, select the following:



    Press MENU

    Select SOUND

    Verify the Speakers are set to ON



    You may also want to verify that the source you are using has the audio enabled properly. You can sometimes verify this by connecting the audio from your device to another monitor or audio system.

  • Ekse Mar 28, 2008

    Q: There are faint lines when I am watching a program. What causes this?


    A: The rolling lines you are seeing are probably noise bars. Digital display monitors are more sensitive to extraneous frequencies that normal TVs.



    Noise bars are usually generated by an external device and are received and displayed by the monitor. These devices are electronic in nature and can be anything from custom lighting to other electronic components. You may want to try unplugging electronic devices in the same area as the monitor to isolate which external device is causing the problem.



    If you are getting these noise bars when using a cable box (or a standard VHF/UHF antenna) to view TV or just using the supplied coax cable line from your cable provider, verify there are no breaks in cable and that the coax is properly grounded. You may want to contact your cable company to have them verify this if you are unable to do so.



    The outer shell of a coax cable shields the TV signal from outside frequencies and noise. If the shield is not properly grounded, the shield will not isolate the TV signal and you will receive extraneous noise on the display. Also, if you are using any splitters in the coax line, verify they are also properly grounded and of good quality.

  • Ekse Mar 28, 2008

    If you need more asistance, let me know.

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