Question about Computers & Internet
From the description of the problem, it seems that a spyware/ malware program has installed itself on the computer and is now prompting to purchase a software to remove the 'viruses'. This looks like a scam and one should not do any online transaction with such scammers as it can lead to data theft (like credit card details).
To resolve this problem, kiindly download and perform a complete scan of the computer with a virus removal tool.
You can download the free version of Malwarebytes Anti-Malware from: http://www.malwarebytes.org/mbam.php
After download and installing the program, kindly update and perform a full scan with the program.
Also, in some cases of virus infection, the website to download the anti-virus software or virus removal programs get blocked by the virus. If so, you will have to use another computer to download the Malwarebytes Anti-Malware and then transfer it to the laptop using a disk or a USB flash drive.
We would also recommend that you install a good anti-virus software in the laptop. If you need a free anti-virus software, kindly download and install Microsoft Security Essentials from http://www.microsoft.com/security_essentials/. It has one of the best virus detection rates and is also very light on the computer, i.e; it does not slow down the computer.
Hope this solves your problem. For more help and clarifications, please feel free to reply to this post.
Thanks for using FixYa.
Posted on May 11, 2010
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Posted on Jan 02, 2017
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