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My friend has a gateway laptop. everytime she turns on the computer a screen comes up telling her she has a virus. The screen ask her if she wants them to scan her computer, If she says no the screen goes away but immediatly re-appears, If she says yes, it scans and tells her she has aroung 400 viruses and ask her if she wants to but the program to get rid of them. She used to be able to just let it be on in the background and go on with her computing, but now the invading message will not even let her access anything, not even the control panel. I tried to get the AVAST free for home users to install but it couldnt. The company I work for uses the Avast and I have used the free home edition for about 3 years, It has always kept me protected. I think that invading virus scammer is stopping her from using anything else. I believe my father had this same problem not too long ago, We thought, "well. if it fixes the computer is's worth $39.00, but as I remember it didn't fix anything and another invading scam started showing up. It is so hard to know how to explain things because we are not of the "now" generation. Please!! if you have a solution for me, Put it in plain old fashioned words that I know what they mean.

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  • mamametal May 11, 2010

    i havent gone to my friends but i printed out the advice

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Hi,

From the description of the problem, it seems that a spyware/ malware program has installed itself on the computer and is now prompting to purchase a software to remove the 'viruses'. This looks like a scam and one should not do any online transaction with such scammers as it can lead to data theft (like credit card details).

To resolve this problem, kiindly download and perform a complete scan of the computer with a virus removal tool.

You can download the free version of Malwarebytes Anti-Malware from: http://www.malwarebytes.org/mbam.php

After download and installing the program, kindly update and perform a full scan with the program.

Also, in some cases of virus infection, the website to download the anti-virus software or virus removal programs get blocked by the virus. If so, you will have to use another computer to download the Malwarebytes Anti-Malware and then transfer it to the laptop using a disk or a USB flash drive.

We would also recommend that you install a good anti-virus software in the laptop. If you need a free anti-virus software, kindly download and install Microsoft Security Essentials from http://www.microsoft.com/security_essentials/. It has one of the best virus detection rates and is also very light on the computer, i.e; it does not slow down the computer.

Hope this solves your problem. For more help and clarifications, please feel free to reply to this post.
Thanks for using FixYa.

Posted on May 11, 2010

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