Question about HP LaserJet 1020 Printer

3 Answers

Re-installation of printer software won't complete

We are really stuck with this problem that came out of nowhere. It feels like we did everything right to try & troubleshoot, but still no printer luck!

A document is sent to print, but nothing happens. The printer icon shows it is printing, and the document is still in the print queue but it simply does not print. When the document is sent to the printer and indications are that it is online, but when you open up the printer dialog box, the printer shows offline.

Here's what we tried and what happened:

1. Turned printer off/on; unplugged/plugged in power cord & USB cable.
Rebooted computer.
2. Still not printing.
3. Checked that correct printer was installed, and that the correct printer driver is still installed.
4. Uninstalled the printer, reinstalled it again. Rebooted computer.
5. Uninstalled and reinstalled the software CD. Rebooted computer.
6. The installation said "finishing installation, set up is checking for installed printers", then it asked me to plug in, power on the printer and plug in USB cable.

The program would then go back to copying files all over again, but it would always get hung up at the "Plug in printer, power on and plug in USB cable" command.
It would not recognize that I had already done that.

Are some of the system files corrupted?

Any ideas on what is going wrong with this printer? It has been so reliable up to now!

Thanks for any solutions that could help us-

Esther



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  • Anonymous May 02, 2008

    Not hawe driver disk

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I would like to identify my printer HP Laser jet 1020 by the internet becouse i lost the CD identification.

Posted on Apr 02, 2008

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Hi
change your cable of printer to pc connection.
thent try

Posted on Mar 28, 2008

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I'd say you may have a corrupted system file..had your computer tuned up lately?

Posted on Mar 28, 2008

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