Question about Brother Office Equipment & Supplies

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I have a Brother printer DCP-165C I am getting foggy print out in black. I have gone through the cleaning procedure sever times which doesn't impove matters. the test print out shows the Black dots joined up, colours are okay. How do I fix it? Happened suddenly. Graham.

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First of all how long have you owned the printer? If under a year I would send it into brother immediately. Follow this link to locate the nearest service center. Otherwise your best bet would probably be to purchase a comparable printer, as a new ink cartridge most likely won't solve this problem and costs almost as much as a new printer with a new warranty.
https://www.brother-usa.com/Service/
If you have any other questions please let me know.
Thank you,
Lee

Posted on May 11, 2010

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1 Answer

There are no black ink on my print out. I have replaced with a new one and have cleaned it for several times and still no black printout..My machine is more than 1 year old.


This is a common problem that Brother will pay to repair. You need to call 1-877-brother and tell them the problem. They should then get you set up to have the print head replaced.

Aug 08, 2011 | Brother DCP 165C Compact Color Inkjet...

1 Answer

Changed new ink but when i print, the pages come out blank with no ink. Printing motion takes place but some how the ink done not reach the paper.


I had the same problem with my DCP 165.It simply wouldnt print.The paper was coming out but it was Blank.I had changed all the cartridges so there was no obvious issue with the ink.Then I printed a test page.It printed all the colour blocks except the black.Then i found out from Brother website that it was a problem with cleaning and after seeral cleaning cycles the printer worked fine. STEPS 1>ink management 2>Cleaning 3>Black or colour 4>OK Repeat the above process several times and try printing after that...Hope it works

Sep 15, 2010 | Brother DCP 165C Compact Color Inkjet...

2 Answers

How to reset brother DCP 165C unable to print


how can i reset my printer for brother dcp 165 printer..?
the erroe will appear in the computer is clean unable 5a...

Aug 18, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

What are the procedure to use only black ink using brother DCP-165c?


Description of Problem 100000016244
Can I print using only the black ink cartridge when any of the color cartridges are empty? Grayscale

Description of Solution 200000023550
To view information and instructions with graphics please go to the website listed below:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002400/000061/faq002461_001.html?reg=us&c=us&lang=en&prod=mfc6490cw_all

Jul 10, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

I have a brother DCP-165C and it is not printing black.


Hi,

The nozzle may be blocked. So take out the colour cartridge and place its nozzle in a bit of water for about 10 mins. Bring it out and dab the nozzle with folded paper. If the tissue is blotted with the three colour it means you have unblocked the nozzle. Try now to print after returning the colour cartridge. You may need to repeat to get good results.

Thank you!!

Jul 12, 2010 | Brother DCP 165C Compact Color Inkjet...

3 Answers

DCP-165C Compact Colour Inkjet Multifunction Printer: in brother dcp 165 printer the error message clean...


brother dcp-165c printer unable to clean , see troubleshooting and routine maintenance chapter in User's guide

May 16, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

Nozzle clogging on the Brother DCP-165C multifunction printer


take swabs and use alcohol to manually clean it...GENTLY and with not too much alcohol. You will go through several swabs. Use the foam swabs, not cotton, so you don't leave junk behind.

Mar 07, 2010 | Brother DCP 165C Compact Color Inkjet...

4 Answers

My printer Brother DCP 165C cannot print in black ink.


Your black printhead is blocked.
The printhead is deep inside the printer and has to be taken out by the expert and cleaned with the help of 'steam' and hot water. This is because not using the printer for a long time. or using low grade refill inks.
Please select new cartridge only if you are inserting a new cartridge or fully refilled cartridge. Otherwise use old cartridge option. Brother printer has a mechanical sensor and not the electronic chip in the ink cartridges.
After inserting the old used cartridge if you choose 'new cart' option it will show the "Full" ink. You can still print from the exhausted ink cart after covering the sensor in the middle by a piece of paper in emergency.

Mar 01, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

New Brother won't print black


Take the printer back to where you got it from and exchane it for another one...

Jul 08, 2009 | Brother DCP 165C Compact Color Inkjet...

1 Answer

I can't print in black


You'll need to see the manual on how to do a head clean.

Jun 07, 2009 | Brother DCP 165C Compact Color Inkjet...

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