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Hello: my computer won't burn a cd. It says to connect a burner through my wmp.

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Thank you for your question.

The first step you need to take is to ensure that you have a CD Burner attached to the Computer. Open "My Computer or Windows Explorer" and check under computer heading if the CD/DVD has RW behind the entry. This confirms that you have a Burner in place and the computer is seeing it as such.

If not you will need to have someone with the skill to check the initial BIOS (or "Google" a video) of the computer, where it checks what hardware it has attached and set it properly.

If indeed you have a burner in place it may need to have its drivers updated and you can connect to Gateways home site to obtain updated drivers for the burner. I have provided a link for you, on the homepage, select your Region/Support/Drivers and Downloads, then update your driver.

It should then be good to "go", if not, possibly you would need to have the Drive checked as it might be damaged. If it is under warranty, make arrangements with the dealer/seller you purchased it from.

Kind regards

Would you please take a moment to vote, I use the feedback to assist in answering further questions.

Posted on May 11, 2010


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