Question about Canon PowerShot SD400 / IXUS 50 Digital Camera

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Lens does not retract. Camera frozen - Canon PowerShot SD400 / IXUS 50 Digital Camera

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 11, 2010

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Posted on Jan 02, 2017

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jbreth
  • 69 Answers

SOURCE: lens won't retract

Here is a link to troubleshoot your issue. I hope this solves your problem. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00596002&cc=us&lc=en&dlc=en&product=1147733&dlc=en&lang=en

Posted on Aug 26, 2007

  • 4 Answers

SOURCE: Lens cover stuck DSC600

You may have the same problem that i had. It does involve taking the camera apart. Not overly difficult - just fiddly.
Let me know and i'll talk you thro' it

Posted on Aug 27, 2008

ginko
  • 19396 Answers

SOURCE: lens will not retract. camrea

When the lens will not retract and camera is not functional (no picture on display, and does not shoot) , and you already tried replacing batteries with a new fresh set (ensure please) , and then restarting camera with no memory card inside, then camera is faulty.

Try an easy fix by pushing gently the lens (do not force them, just help them) while you turn off camera at same time. Try also switching the mode selector.

If still no luck , then the camera must be disassembled to fix the problem.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
  • Ribbon cable to main board broken or connector defective.
  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

Posted on Apr 10, 2009

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

  • 1 Answer

SOURCE: Lens will not retract, camera was not dropped,

I turned the dial to "favorites", its the book icon with a heart shape on it. Turn it on. the lens will retract.

Posted on Jul 10, 2009

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1 Answer

My kodak af 3x is frozen the lens wont close and it wont turn on. The light is constantly flashing green. It was working fine and then went black and is frozen.


First you should take out the battery. Then give it a few seconds and reinsert the battery. Make sure there is enough power in the battery.
The camera should start from scratch. (Cold boot) and it should detect the lens is out. Then it should retract.
If there is a visible defect on the outside of the lens perhaps it won't work.
On the other hand, if the lens stays out, it could be there is a defect on the inside of the camera. Something mechanical in the lens barrel, something electrical like a bad connection off a (flat)cable, or just the electronics.
If the error comes back, you should visit a service centre.

Feb 12, 2014 | Kodak EasyShare Cameras

1 Answer

Kodak Camera DX 6490 is frozen in the open position and will not respond...open


Does not look good at all. Try this:
remove the battery. Charge the battery, or place another charged battery. Close the battery cover and switch the camera on.
I hope it now will retract the lens.
Most of the time you only can manage to freeze a camera with the lens in that position, when you remove the battery. That is unwise, because the camera does not know in what position the lens is, when you place the battery and switch on.
If the camera was switched out correctly and it could not retract the lens, it could be there is a mechanical problem in the lens barrel, or the motor (steering) is defect.
Sometimes camera's just die too.
I wide you luck while reviving your camera.

Jan 19, 2014 | Kodak EasyShare DX6490 Digital Camera

2 Answers

Camera was dropped, now lens wont retract, no image on screen,when turned on a series of buzzes and beeps then the camera turns itsself off.


Bad news I'm afraid. The drop likely damaged the lens tube (housing) or jarred the zoom mechanism off of its track. Either of these conditions causes the camera to shut off to prevent further damage, and either condition will require professional repair.

Oct 19, 2009 | Olympus FE-360 Digital Camera

1 Answer

Lens will not retract. camrea frozen my camera will flicker on and off and the lens will not retract. it is a kodak M763, first time this has happened.


When the lens will not retract and camera is not functional (no picture on display, and does not shoot) , and you already tried replacing batteries with a new fresh set (ensure please) , and then restarting camera with no memory card inside, then camera is faulty.

Try an easy fix by pushing gently the lens (do not force them, just help them) while you turn off camera at same time. Try also switching the mode selector.

If still no luck , then the camera must be disassembled to fix the problem.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
  • Ribbon cable to main board broken or connector defective.
  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

Dec 26, 2008 | Kodak EASYSHARE M763 Digital Camera

1 Answer

Camera lens has frozen and won't go in


what type of camera are you using? this happens on my compacts when the batteries are too low to actually retract the lens so the camera just gives up. try replacing with new fully charged batteries. if not, you may have something trapped inside the lens, try cleaning around the edges with a camera brush or use something to blow air inside and then try again

Oct 10, 2008 | Cameras

2 Answers

Lens cover stuck DSC600


You may have the same problem that i had. It does involve taking the camera apart. Not overly difficult - just fiddly.
Let me know and i'll talk you thro' it

Jul 24, 2008 | Sony Cyber-shot DSC-S600 Digital Camera

1 Answer

NO LCD IMAGE / LENS STUCK


hi ban ive same problem bloody nusience lens wont retract what did u do with urs?
should i return it?
thanks leeanne
leeannehutchinson@btinternet.com

Feb 17, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

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