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When i test my xbox live connection the xbox 360 to the network is green but the network to the internet will not what do i do?

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Try to connect to another internet connection

Posted on May 20, 2010

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I can not get signed in on my xbox


Test the Internet Connection on Your Xbox 360
If you are having trouble connecting to the Internet or the Netflix service follow the instructions below:Test the Internet Connection on your Xbox 360

  1. From the Xbox 360 main menu, select Settings, then System, and Network Settings.
  2. Select Wired Network or Wireless Network depending on how you connect to the Internet.
  3. Select Test Xbox LIVE Connection and agree to Continue.
If the test reports that you can connect to Xbox Live, you have a healthy Internet connection. If the test reports that you cannot connect, seeMicrosoft's Xbox support site for more help.

Need more help?

Oct 06, 2013 | Netflix

Tip

How to connect your Xbox 360 to the internet


Hello,

In this guide I will go over how to connect your Xbox 360 to the internet either via wired or wireless connection.

Wireless Connection

*For a wireless connection you need a wireless access point(router) and either a Xbox with built in wifi adapter or purchase a xbox wireless adapter*

-Turn on your xbox and go to "My Xbox" then go to "System Settings"
-Select "Network Settings"
-Select the name of your wireless network.
If you do not see your network, select "Advanced options" then select "Specify unlisted Network" then enter your network name.
-
Enter your wireless network security key. It may prompt you to update your console, select yes.

Wired Connection

*For a wired connection you need to use an Ethernet cable and plug one end into the back of your xbox and the other end into your router or cable modem.*

-Turn on your xbox and go to "My Xbox" then go to "System Settings"
-Select "Network Settings"
-Select "Test Xbox Live Connection", afterwards it may prompt you to update your console, select yes.

Now, you are connected to the internet and can enjoy xbox live.

Regards,
G33k


on May 12, 2011 | Microsoft Xbox 360 Console

Tip

Setup your Xbox to a Wireless Network


Xbox game consoles can be connected <span style="text-decoration: underline;"></span> to a router<a href="http://compnetworking.about.com/cs/routers/g/bldef_router.htm"></a> for wireless access to the Internet and Xbox Live. Follow these instructions to set up the Xbox or Xbox 360 connections to a wireless home network.<br /><br /> <ol> <li>Connect the appropriate wireless network adapter<a href="http://compnetworking.about.com/od/hardwarenetworkgear/g/bldef_adapter.htm"></a> to the console. On the Xbox, a Wi-Fi adapter that connects to the Ethernet sometimes also called a wireless network bridge must be used. Alternatively, the Xbox 360 is also designed to work with certain Wi-Fi <i>game adapters</i> that connect to a USB port.<br /><br /></li> <li>Turn on the console and navigate to the wireless settings screen. On the Xbox, the menu path is "Settings -&gt; Network Settings -&gt; Advanced -&gt; Wireless -&gt; Settings" On the Xbox 360, the menu path is "System -&gt; Network Settings -&gt; Edit Settings."<br /><br /></li> <li>Set the SSID (network name) on the Xbox to match that of the wireless router. If your wireless router has enabled SSID broadcast, the SSID name should appear pre-selected on the Xbox display. Otherwise, select the "Specify Unlisted Network" option and enter the SSID there.<br /><br /></li> <li>Specify "Infrastructure" as the Network Mode. (Infrastructure is the mode used by wireless routers.)<br /><br /></li> <li>Set the Security Type to match that of the wireless router. If your router uses WPA encryption and the type of adapter connected to the Xbox does not support WPA, you will need to change your router settings to use WEP encryption instead. Note that the standard MS Xbox Adapter supports WPA while the standard Microsoft Xbox Wireless Adapter (MN-740) only supports WEP.<br /></li> <li>Save your settings and verify the network is functional.<br /><br /> On the Xbox, the Wireless Status screen displays whether a connection has successfully been made with the wireless router, and the Connect Status screen displays whether a connection has successfully been made through the Internet to Xbox Live.<br /><br /> On the Xbox 360, use the "Test Xbox Live Connection" option instead.</li></ol> Tips: <ol> <li>Even when your wireless connection between the Xbox and the router is working perfectly, you may still experience difficulty connecting to Xbox Live. These issues can be caused by the quality of your Internet connection or the firewall and Network Address Translation (NAT) settings of your wireless router. Additional troubleshooting may be required in these areas to achieve reliable Xbox Live connections.</li></ol><span style="font-weight: bold;">Troubleshooting</span><br /><br /> The built-in diagnostic of the Xbox can help with any falure.Navigate to the <i>System</i> area of the Xbox Dashboard, select the <i>Network Settings</i> menu option, then select <i>Test Xbox Live Connection</i> to run the test at any time. If the Xbox 360 built-in network diagnostic fails with the following message: <br /> <ul><i>Technical configuration error. Please contact Xbox Customer Support.</i></ul> This indicates a network issue requiring further investigation. The Xbox 360 network diagnostic contains the following tests run in the order listed below. Steps for troubleshooting Xbox 360 connectivity issues depend on which test reports the failure. <br />If you have an original Xbox 360 console, you need to attach an Xbox 360 Wireless Networking Adapter before you can connect your console to a wireless network.<br /> <b>Note</b> You can use an Xbox 360 Wireless Networking Adapter with the Xbox 360 S console. If your wireless router is not near your console, you may get a better wireless signal by using a wireless networking adapter. When you connect an Xbox 360 Wireless Networking Adapter to an Xbox 360 S console, the console will automatically use the wireless adapter instead of the built-in Wi-Fi.<br /> If you have an original Xbox 360 console, you need to attach an Xbox 360 Wireless Networking Adapter before you can connect your console to a wireless network.<br /><br /> Step 1: Attach an Xbox 360 Wireless Networking Adapter to the back of your Xbox 360 console.<br /> Step 2: If a network cable is plugged into the back of your console, unplug it. Step 3: Check the light on the Xbox 360 Wireless Networking Adapter.<br /> If you're using the black adapter with two antennas:<br /> <ul> <li><b>No light:</b> The adapter is not receiving power. Unplug the USB connector, and plug it in again. Still no light? Try plugging the adapter into a USB port on the front of the console.</li> <li><b>Green:</b> The adapter is connected to a wireless router, gateway, or access point.</li> <li><b>Flashing green:</b> The adapter is attempting to connect to a wireless network.</li> <li><b>Red:</b> The adapter is not recognized. Try plugging the adapter into a USB port on the front of your console. </li> <li><b>Flashing red:</b> There is a problem. The adapter might be experiencing a hardware failure.</li></ul><br /> Configure your wireless settings Go to <b>My Xbox,</b> and then select <b>System Settings</b>. <br />Select <b>Network Settings.<br /></b>Select <b>Configure Network</b>.<br /> <ol> <li>On the <b>Basic Settings</b> tab, select <b>Wireless Mode</b>. <br /> <b>Note</b> If Wireless Mode is still not available, there might be a problem with your hardware. <br /></li> <li>Select <b>Scan for Networks</b>. </li> <li>Select your wireless network name. <br /><br />If your wireless network is not listed, try either of the following:<br /> <ol> <li>Try improve the router signal by moving the router position.If you are not broadcasting your wireless network name, select <b>Specify Unlisted Network</b>, and enter your wireless network name and security type. </li></ol></li><br /> <li>Enter your wireless network password, and then select <b>Done</b>.</li> <li>Press the <b>B</b> button on your controller, and then select <b>Test Xbox LIVE Connection</b>. If you successfully connect to Xbox LIVE, you'll see this screen:Choose <b>Yes</b> when you are prompted to update the console software. <br /></li></ol>

on Jan 18, 2011 | Video Game Consoles & Games

1 Answer

How to get an internet connection for xbox live


Hello award ward,

To get a wireless internet connection for Xbox live, you will need a high-speed Internet connection such as cable or DSL and a router, gateway, or wireless access point (WAP) that is compatible
with Xbox live. If your XBOX360 console is first generation, you will also need a Xbox 360 wireless networking adapter. If you are using a wired connection, you will need a network cable. Plug the network cable into your router and the other end into your Xbox 360. On your Xbox 360 console, navigate to "MY XBOX" and then select "system settings" Next select "Network settings" and then select "Test Xbox Live connection" Select YES when the prompt appears asking you to update your software. After you become connected, there are two choices: Free membership of Gold membership. Once you are connected, navigate back to "My XBOX" and select your avatar and then select "Join Xbox Live" If you need any more help feel free to contact me. Thank you for using Fixya

michael34

Mar 09, 2011 | Microsoft Xbox 360 Elite Console

1 Answer

How do i connect to live?



1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live".


applysettings.jpg3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Edit Settings" then "Additional Settings" tab then select "Advanced settings" & put the Physical Address of your PC without the dashes on the "Alternate MAC Address" part and select "Done", when it asks you to Apply Settings choose "Test Xbox Live".

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live". editbasic.jpg3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you'll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Default" when it asks you to Apply Settings choose "Test Xbox Live".
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
automanual.jpg
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose "Test Xbox Live".
If you faced any other kind of troubles with this part failing even after you tried these steps please don't hesitate to leave a comment.


Read more: http://xbox360help.blogspot.com/2007/04/ip-failed-xbox-360-live-test.html#ixzz14pRocyB3

Nov 09, 2010 | Microsoft Premium System for Xbox 360

1 Answer

My xbox 360 wont connect to xbox live and ive tried everthing


things you can do..... first start by connecting your 360 to the router and run a test through the system setting menu on your 360 dash board.... to do this go to system setting menu and select the network setting menu.... after selecting network setting there should be an option to test you`xbox live connection.... this is the first step in trouble shooting.... if your xbox connects to the network or router than the problem may be in the Internet connection.... after you have a connection between the xbox and the router... connect the router to the Internet and run the the test again... if you are connected to the network and the internet but still not to xbox live try doing a system update to update your system with xbox live.... after doing all of these steps you may have purchased and xbox that has been banned from xbox live and will not be able to join xbox live..... a more simple solution is that you may not have an xbox live account and simply need to set one up... this can be done through the xbox or you can go to www.xbox.com and set up a live account... you can also find FAQ's and trouble shooting steps there

Apr 22, 2010 | Microsoft Xbox 360 Console

1 Answer

Ive just got an xbox 360 adaptor for xbox live and the light is still on red on the back of the xbox live adaptor, how do you get it to a green light beacuse ive tried everything. many thanks cameron


You need to first set up your connection...the red light indicates there is no connection....you need to make sure your internet has a wireless network and u need to selct ur network from ur network settings in xbox360.

Mar 01, 2010 | Microsoft Wireless Network Adapter Xbox...

1 Answer

How do I connect Xbox 360 wirless network up


There are two ways to set up wireless connection to your Xbox 360, and get Xbox LIVE. Now remember, for you to do anything with the wireless connection, you need to buy Xbox LIVE. The company has a 3 month free trail for Xbox LIVE that you can sign up for. Then, when you have that bought, your true experience can begin. If you are fortunate enough that you console location is near your internet router, then you can hook up your 360's internet cord to the back of your router. then you will have to go to your internet configuration and test your connection, and you will have live. The other way is by going to Best Buy, Walmart, Target, Gamestop, or any other game seller and buy something that is called the Xbox 360 wireless connection router. I'm not sure if that is the exact name, but it looks like a pretty small internet router. Then, you hook that up to the front or back of your 360, into one of the many USB ports, and you install it. You may need help and may have to call Xbox 360 customer service. But, those are the two ways to get live.
Please rate.

Thankyou, Good Luck, Noob815

Dec 26, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox live doesnt work


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

Xbox live


2 Solutions-----

Number 1 - If your ethernet cord is going from a modem straight to your 360, then get your modem replaced by your ISP.
This will probobly be free, but if your charged, it will be a small fee.

Number 2 - If you have it going to a routerfrom a modem, then go to your 360 main screen, scroll to the far right 'System' blade, select the 4th choice 'Network Settings', and test your Xbox LIVE Connection. It will ask you to sign out. Select yes.

Results should come up (for wired router)

Network Adapter - Wired
Wireless Network - (Left Blank)
IP Address - Confirmed
DNS - Confirmed
MTU - Confirmed
ICMP - Confirmed
XBOX LIVE - Confirmed
NAT - (either moderate, opened, or strict)

If all those are the same, the problem has nothing to do with the xbox itself and you need a new router, or modem.

If results come out to be
''Network Adapter - Disconnected''
After test is run (and your 360 is connected properly to your router AND modem then you have a hardware problem. Whether the problem is in the 360 or the router/modem is easy to test.

Connect the modem directly to the 360 via ethernet. If this fixes the problem, the router is fail.

If you can get on the internet wirelessly and grounded on a computer, the 360 is busted.


Sorry it took me so long to explain that, but i hope it helps you.

Best of luck
-Erk

Jun 18, 2008 | Microsoft Xbox 360 Console

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