Question about LG TROMM WM2688H 4.0 cu.ft. Front Loading SteamWasher

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5 year old machine.After wash cycle water appears on floor.Comes from drain trap door on front.Have removed and cleaned filter but problem remains.

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  • LG Master
  • 8,220 Answers

Problem:
The seal design on the washer traps water causing mildew to grow.
Solution:
If the door gasket has a small hole at the six o'clock position--it is clogged with soap scum. Use compressed air to blow this hole clear.
This allows water to drain back into the tub
If there's no hole--this is an older model LG which did not have this upgrade
Wiping the door gasket with a rag after the LAST cycle of the day helps prevent debris from accumulating. Some consumers add (1) teaspoon of bleach to a spray bottle with water--and spray the older type gaskets after the final laundry load finished--to keep the gasket clean.
You MUST use "HE" (High Efficiency-Low Suds) type detergent--but to use the correct amount.
Nearly all brands of "HE" detergent have incorrect instructions.

The correct amount is as follows:

HE: (2) Tablespoons Per Washload

HE 2X (double concentrated) : (1) Tablespoon

HE 3X (triple concentrated): (1) Teaspoon

This reduces/prevents:

1) Musty Odor

2) "LE" Error/Interrupted Cycle

3) L-O-N-G Cycle Times (longer than time displayed)

4) Insufficient Cleaning Results

5) Small Water Leaks from the air vent behind the washer or at the
front door gasket

6) Damaged Hall Effect Sensor (on 2007 or older LG washers)

7) Reduced Spin Speeds (laundry not spin-dried effectively)

Most consumers were doing what is *normally* the right thing to do, which is to follow directions on the detergent label. In this rare case--those directions should be entirely disregarded.

Additionally--in many LG washers--the liquid dispenser cup (blue cup) has a "MAX" line on the white siphon cap.
This was a very big *faux pas* on LGs part--this "MAX" line has NOTHING to do with measuring detergent and should never be used as a guide for determining correct detergent amount.
The "MAX" line indicates how much liquid must be in the blue dispenser cup before it DISPENSES from the bottom of the cup.
This is a very,very frustrating mistake that gives owners much grief.

After three months of incorrect type of detergent or incorrect amount of the correct detergent used--musty odor begins to occur.
After more than two years--a significant amount of soap scum/curd has accumulated in the washer. Odor-causing bacteria flourishes on this build-up.
It is imperative to remove this slimy residue. Tide sells a product called "TIDE WASHING MACHINE CLEANER" which is very effective.

Once a tub has become heavily contaminated--normal methods of performing a TUB CLEAN cycle won't "cut it".

Add the entire packet of "TIDE WASHING MACHINE CLEANER" directly into the tub (no laundry) and close the door.

Press and hold: SPIN SPEED & SOIL LEVEL buttons--then press POWER button.
Wait for door to lock.

Press the START button (6) times--this will fill the tub with hot water to the maximum setting when it stops filling.

Press the START button two more times--this will enable the tub to tumble.
After 3 hours--turn "off" the washer.
Turn the washer back "on".
Select the shortest wash cycle (usually "quick wash") and press "START". This will rinse out the tub.
This method of "TUB CLEAN" is *not* from a service manual but has been the best method for cleaning out LG washers more than a year into incorrect detergent useage.

After this--use the correct amount of "HE" detergent & perform a "TUB CLEAN" cycle every (4) months using the *tub clean* option on the control panel.

Most digital-controlled front load washers have a software feature that consumers are unaware of.
If excess suds is detected by the MAIN BOARD (which monitors motor electrical load during rinse & final spin) the "suds kill mode" will be enabled.
This causes the washer DISPLAY CLOCK to stall.
The washer makes an attempt to reduce/remove suds--usually a futile attempt--and ends the cycle much longer than was originally shown on the DISPLAY.

Lets see what else have I got?

LG WASHER SERVICE MANUAL

GET LG PARTS HERE

Note: Their are limits parts outlets here in the US. I do not work for these parts folks, I thought ya might like to have the link.

What else?

You might get the old CE error one day so I will toss in this which ain't got nothin to do with your problem:
Problem:
Getting a CE error code

Solution:
This is a *rare* error.

It's highly unlikely the motor is at fault.

Detergent overuse triggers an "LE" error rather than "CE".

UNPLUG THE WASHER...

First--inspect all wiring connections at the MAIN BOARD (see below instructions). If good...

Inspect the wiring at the motor--remove the rear service access panel.

Remove the 17mm bolt at the center of the rotor--this can be tight as threadlocker is used (I use an 18 volt Dewalt Impact drill).

Pull off the round shaped rotor. Use some care--this rotor has magnets lining the inside of it--it's not super fragile but can crack if hit sharply.

Inspect the two plug connections to the motor for loose or frayed wiring. Also inspect the wiring which runs from the base (bottom) of the washer-to-the-motor. Once or twice--I have found wiring frayed from the gyrating tub assembly (repair as needed).


If no obstruction such as a nail or similar object can be seen in the drum (small holes in tub)...if the drum turns freely by hand--the most likely fault will be the MAIN BOARD has failed.

This job is very simple:

Remove (3) screws at the top of the control panel.

Pull the control panel towards you & upward.

Posted on May 11, 2010

  • Dan Webster
    Dan Webster May 11, 2010

    If the water is leaking at the door seal the manufacturer recommends shimming the latch receiver with washers to make the latch close tighter. That's a hoot aint it?

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Posted on Jan 02, 2017

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Zanussi ZWF1437W E23


E23 indicates Drain pump faulty; Wiring faulty; PCB faulty.

The service information also says it should stop with the door open.



Unplug the appliance and manually remove the water via the filter or front drain point if it's fitted.

Drain it into a shallow dish, tighten the filter when you need to stop the water (or plug the hose if draining via a hose) while you empty the container.



Once empty, try the door again.

Take the filter out and clean out any debris in it.

Plug the appliance in and put the machine on a drain programe.

Listen/look at the open filter to check that the drain pump is running.


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