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Try the steps below to clear the print queue and restart your print spooler: 1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service) 2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files. 3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service) Try to print a document again to verify that the problem is fixed.
Today I installed my new printer Dell Color Laser Printer 1320c. I cannot print as documents sent to spooler. I tried reinstalling. o good. I disabled spooler...no good. I'm a technophobic with little spare time, running own business and cannot print the documentation I need. Any help out there?
Most likely, this document was already in the print queue and never got printed. If that's the case, open notepad, enter the following commands :
net stop spooler del %systemroot%\system32\spool\printers\*.shd del %systemroot%\system32\spool\printers\*.spl net start spooler Save this to your desktop as DeletePrintJob.cmd, run as administrator (right click on it, select run as administrator), then reboot your pc/powercycle the printer. This should resolve your issue. If not, please let me know.
do you receive an error msg saying, printer communication not available?
if yes you can try these steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
the Start pearl, then click All programs, Printers, Dell xxx (where
“xxx” is the printer model number) and then Uninstall. Complete the
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
If you are receiving SPOOL.SVC or PRINT SPOOLER ERRORS when trying to
uninstall/reinstall your printer, or when trying to print a document or
access the printer properties, please follow the steps below.
The following are examples of some of the messages you may be receiving:
Spool.svc is not running. Make the service active and try again. Printer Properties cannot be displayed. The print spooler service is not running. Printer cannot be removed. The print spooler service is not running. Windows cannot print due to a problem with the current printer setup. (When clicking Add Printer) Operation could not be completed.
NOTE: Only these types of errors warrant the troubleshooting steps clearly defined below.
is an operating system function which carries files through the
operating system for printing. It must be STARTED (active) to be able
to print or access any printer's functions. This file usually starts
automatically with Windows, however operating system issues may cause
it to become stopped. You cannot uninstall or reinstall a driver while
this service is stopped.
Please try the following to start the service again:
1) Click on START, right click MY COMPUTER, left click MANAGE. 2) On the left column, double-left click SERVICES AND APPLICATIONS, then click SERVICES. 3) Locate and highlight the PRINT SPOOLER on the list of Services. 4) Click START THE SERVICE.
If errors occur and the service cannot be started, there is another issue within the operating system itself.