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I purshased Ad-Aware order no element 5 187935175. I have had to re-enstall my hard drive. I tried to re-install using the disk supplied but it keeps rejecting it

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Software makers will typically allow reinstalls on your hard drive without problems. Is the hard drive brand new? If you "re-installed" your hard drive, do you mean you replaced it or just moved it?

You may have to completely uninstall the previous installation before beginning a new installation. If this does not work, please provide more information regarding your troubleshooting steps already taken.

Posted on Mar 28, 2008

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You need to contact Ad Aware again, your download was defective, I will find the contact

Posted on Mar 28, 2008

  • 2 more comments 
  • Ginko
    Ginko Mar 28, 2008

    when you purchased ADAware you entered an email address and chose a password. Enter those details here to contact Lavasoft, and ask a new download.

  • Ginko
    Ginko Mar 28, 2008

    If you bought disk version use same as above and ask a replacement disk.

  • Ginko
    Ginko Mar 28, 2008

    Alternatively you can email Lavasoft Sales here ( sales@lavasoft.com ), and ask a replacement disk, they should send it straight away.

  • Ginko
    Ginko Mar 28, 2008

    I forgot, If you purchased the copy from a shop go back to local retailer and ask replacement or do the following register online support, and then contact Lavasoft

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hi terrye, i am happy to help you , just follow these steps you can able to remove ad aware anti viurs

Manual Removal of AD AWARE

1. Click on "Start," then choose "Programs." Click "Uninstall ad-aware." Allow the computer to uninstall the software. If the program does not successfully uninstall, uninstall the program using the control panel.
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ADOBE FLASH PLAYER

its not much hard to install adobe flash player , just copy and paste the link below

http://get.adobe.com/flashplayer/

after page got loaded click this button Download now
your flashpalyer will start to download, to make it more easy i will add video just check it out


utube.png You-Tube video "dxxYHlJ-7W8" placeholder Good luck ! if you think your problem solved don't forget to rate


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Take a multi-meter, and measure the output voltage/amperage of the power-supply,
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Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

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Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

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Could be spyware, virus or a failing hard drive.

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http://www.lavasoftusa.com/support/download/

Check for updates before running program. Then follow the directions here to do a full scan:

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Click Proceed to save these settings. When you would like to perform a "Full Scan," switch the scan mode from SmartScan to Custom.

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Where it says,"In Ad-aware click the Gear to go to the Settings area", on the top of the Ad-aware window, there are 5 symbols, click on the one that looks like a gear.

Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down exactly anything it finds, then return to: http://sarc.com/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing. manually.

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Hi,

You can install it. but you need to know what type of back up you have , Like Norton Ghost, Dell Pc RESTORE, Etc and then Get back to Us...

Kindly give a feed back to Improve my statistics and to see If it was helpful for you...

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