Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

1 Answer

Xerox workcenter c2424 error code 39,014.40;33151

Getting this error code on start up but if I open and close doc feed cover it resets, any advise

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.

Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
2 1.
2.
3.
3 1.
Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
lamp(s).
4 1. Is the scan head in the home position? Replace Replace

Posted on Mar 28, 2008

  • Rick Kasper Mar 28, 2008

    step 2 means the scanner dadf assembly

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Xerox C2424 error code 19,003.48 and 07,010.43


for error code 07,010.43

Access the power switch by opening the Interface Cover on the right side of the machine.
c2424-interface-cov-open.jpg
  1. Power OFF the machine. c2424-pwr-sw-arrow.jpg
click on this:
for maintainance
http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_maintenance.pdf

for troubleshooting:

http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_trouble.pdf

Jan 30, 2008 | Printers & Copiers

1 Answer

Fault code: 009-381 - resetting nvram on xerox 7346


That error indicates low toner concentration in magenta. Enter diagnostics, select max setup, select toneup/tone down button, select trc control, select the start button. See if you get a result or a failure. If it fails replace the ATC sensor.

Dec 26, 2012 | Xerox Printers & Copiers

2 Answers

13387.48:16806 error code on Xerox Workcenter C2424


From the Xerox Solution center --

Solutions for : Fault Codes 13,XXX.4X: Thermal Error Related Fault Codes: 13,xxx.4x Solutions ranked by relevance:
  1. Make Sure the Room Temperature is Within Operating Temperature Specifications
  2. Make Sure the Power Source is Not Causing the Behavior
A previous firm I worked at had these units. Do not plug them into a surge protector of backup power supply system.

Mar 22, 2011 | Printers & Copiers

1 Answer

Xerox c2424 37,002,47:280890


The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
Unfortunately, the part is fairly expensive, but the C2424 is such a workhorse, you may want to repair it.

Whit Item, Inc.

Dec 06, 2010 | Xerox C2424 Copier

1 Answer

I am receiving error code 39,012.40:76243 on C2424


Replace document feeder. 004k07270 $390.00

Sep 04, 2009 | Xerox C2424 Copier

2 Answers

Xerox c2424 error code


the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.

Jun 20, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Cant locate the printhead on xerox C2424


Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.

May 18, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

Xerox workcentre c2424 error code


One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

Mar 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

Not finding what you are looking for?
Xerox WorkCentre C2424DN All-In-One Laser Printer Logo

287 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts

Whit
Whit

Level 1 Expert

185 Answers

iteminconline

Level 2 Expert

110 Answers

Philip Hughes

Level 2 Expert

63 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...