Question about HP Color LaserJet 3500 Printer

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My HP Color Laserjet 3600n had a paper jam. The

My HP Color Laserjet 3600n had a paper jam. The paper jam occurred when two hard stock sheets of paper were pulled at the same time. They were over half way pulled through. We manually pulled out the sheets. Now we have an error message stating "Jam inside front door" with an error code of 13.20.00. We do not see anything that is not supposed to be there.

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Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
G = MEDIA SENSOR
H = N/A
I = MP TRAY SENSOR
J = CASSETTE SENSOR
K = DOOR OPEN DETECTION SWITCH
L = DEVELOPING ESTRANGEMENT SENSOR - CLR
M = DEVELOPING ESTRANGEMENT SENSOR - BLK
N = MP TRAY MEDIA POSITION SENSOR


A-F are paper path sensors - you can toggle them and watch if they change from 0 to 1. If they do, the problem is not in that area.

G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.

hope this helps. probably a tiny piece of paper or toner somewhere. could also be a torsion spring out of position on a flag.

Posted on May 10, 2010

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An error code of 13.20.00.

Posted on Aug 25, 2010

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Hi manitou344:
Here is some info that might help you.

Table 1-8. Tray 1 paper sizes1
Media Dimensions Weight or thickness Capacity
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Maximum stack
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Minimum size
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