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Go to the CONTROL PANEL on the computer, select PRINTER?FAX icon, then click on the name of the printer you want to associate with your printing needs and make sure it is connected. This will allow the print jobs to go..... Please let me know if there is any thing else you might need, of if it is still offline, we can go further! Guy :) Pleasure to help out.....
Had the same problem spent 2 hours opening and closing everything trying to reset turn off and on etc. Here is how I fixed it, slammed all the doors on left side starting with above cartridge to cartridge door and 2 little doors by paper hard - and I mean hard - and whammo error cleared immediately. Sensors that check for open door obviously stick and report they are open when they are really closed. I am sure this saved me an expensive service call.