It all depends on your computer. The charging current via USB is limited by the computer. Some restrict this to 500mA, others (lap-tops mainly) to 200mA. If the TomTom is turned off, you should get the battery charged in 3 to 6 hours. With the unit on, it can take many times longer as the unit will take almost 200mA from the battery.
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you can download a copy of your manual HERE from the tomtom website.
your right! your unit is probably powering off from a low battery...tomtom recommends charging it via the usb cable from your computer for atleast 4 hours..
after you charge it up enough that it will start, tap the screen where it shows satellites linked, then in the upper ight corner you can see the battery and if its charging and what percentage af the battery is charged..
its a common problem on these Xl not to charge, but it just might be low on battery.
Connect it to the computer, then try to switch it on by pressing the button for 1-2 seconds. If it switches on, connect to tomtom home, update, and then switch off. Disconnect, then switch on again. You may have to reset it again by pressing the button for 10-15 seconds. I onl had this problem once, after my first download from tomtom home - I think I crammed too much info into its memory!
The TomTom is designed so the battery is not removable. TomTom recommend charging the battery for a minimum of 2 hours if you run into charging troubles, then attempting to reset. If this does not work, a call to customer service is recommended. They will then assess the situation, and if the product is defective, it will be covered under warranty.
The switching off problem can be generaly be attributed to 3 causes:
Battery is not being charged enough ( charging via USB from a PC will take days ) your charger could be putting out the correct voltage but not enough current.
The battery is on its way out. TomTom batteries have a set lifetime where they gradualy take less and less charge. if your battery capacity is low then you might just have enough power in it to allow the TomTom to start up but then it shuts down again shortly after. ( You can check this becuase if powering the tomtom via a power supply the tomtom should remain switched on ). If this is the case , then it probably proves the battery is the problem.
Faulty software ( very possible ) . I have found that where certain files are corrupted on the SD card the TomTom will shut down at some point in the loading up cycle. The reasoning being that if the TomTom cannot procede with boot up , it will either hang or shutdown or load up incorrectly.
If you made a backup of your SD card then formatting and reloading the files from your PC might cure the problem.