Question about Maytag Neptune MAH5500B Front Load Washer

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My neptune washers drum wont move could it be a belt the cycles seem to work but after it fills or after it has removed the water it just sits there and the drum dosent move

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It could be a belt but in that case you would still hear the motor running if not then the gear box is locked and will need to be repplaced

Posted on Jul 06, 2010

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Posted on Jan 02, 2017

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Can you see water in the drum ?,No water = no action Check water supply

If there is water in the drum does it drain out at some point.

Sequence = Fill, Agitate, Heat, Wash, Drain, Spin etc.

If it fills then it may be a belt has snapped and the drum cannot turn , need to take the covers off to look.

Remove power before taking covers off !!!!

If the belt is OK then it may be the heater which has gone open circuit, try a cold wash or a rinse cycle to test that.

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You might want to pull your water pump off and check for a restriction.

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If the machine pumps water inside but does not start :

Start checking the lid switch, if this is stuck the machine wont start.

If the drum does not move at all, the motor, the motor control unit, the motor coupler, the control board may be faulty.

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Clothes are still soaking wet after spin cycle and the wash cycle is complete.


Sounds like your bearings have gone in the back of the drum and damaged your water seal. the clay type substance is possibly water mixed with grease.

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