Question about SanDisk Sansa e260 MP3 Player

2 Answers

Help with my Sansa 260

I have a sansa e 260. I turn on the device and it attempts to refresh the database. It gets half way across and then the screen goes blank. Sometimes blue, sometimes green, with faint lines running from top to bottom.

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  • alandtheresa Mar 28, 2008

    I did this and left it out for about 10 minutes before I posted the problem
    Thanks

  • alandtheresa Mar 28, 2008

    Hello and Thanks to all you are awesome. I only had to go through the process once and the machine turned on and looks to be working again.

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2 Answers

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  • SanDisk Master
  • 13,433 Answers

Here are some very usefull videos for your devices

http://www.sandisk.com/Retail/Default.aspx?CatID=1468

the last one, updateing firmware might fix your problem

Il keep looking.

Posted on Mar 28, 2008

  • Ekse Mar 28, 2008

    How do I reset my Sansa View player?
    To reset your Sansa View player, slide and hold the power button for approximately 10
    seconds.

  • Ekse Mar 28, 2008

    if reset doesnt do the trick, id recommend updateing the firmware.



    more info on that from here

    http://forums.sandisk.com/sansa/board?bo...

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  • SanDisk Master
  • 19,396 Answers

Remove battery and put it back after few minutes

Posted on Mar 28, 2008

  • 1 more comment 
  • Ginko
    Ginko Mar 28, 2008

    The simple solution above will reset your Sansa, just in case it is a software problem. You could also do a firmware upgrade form pc.
    In your case however, I think it is not a software trouble, therefore it is unlikely you can fix it with a reset or a firmware upgrade.
    The lines on the screen are usually due to lcd cable faulty or out of place or defective lcd display. In this case you will need to open the player and change faulty part (s) to fix it.

    regards

  • Ginko
    Ginko Mar 28, 2008

    Here are instructions on how to use recovery mode procedure to make the mp3 player turn on. Do the following steps:



    1. Turn player off. Hold the power button down for 20 seconds to
    make sure it shuts down then put the "Hold" switch ON. The Hold switch
    is located at the top part of the mp3 player.

    2. Now hold the "Record" button while you connect it to the computer.
    Keep holding it until it finishes installing the new device.



    After doing this, let us try updating your firmware. To do this, please
    disconnect the player from the computer if it is connected. Copy and
    paste the following link into your web browser address bar and then
    click Go or hit your Enter key. When prompted, choose the option to
    Save file to your Desktop.



    sandisk.com/Assets/File/Downl...


    After downloading the file, follow these instructions:



    1. Double click on "My Computer" so that you can see it on your screen.

    2. Turn the player off.

    3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

    4. On the left hand side of the player is a Record button, press and
    hold it while connecting the player to the computer. Continue holding
    the Record button until you see a new icon under My Computer called
    16MB FORMAT. Once you see that icon you may release the Record button.

    5. Double click the file you downloaded earlier and run it. Follow all
    of the on-screen instructions, and when you get to the prompt where it
    asks you whether you would like to Format it, choose Yes. Once it is
    done, click Finish.

    6. Disconnect the player and look at the screen. Several things will be
    displayed, and when you see Key Lock, System Shutdown, move the Hold
    switch on the top back to the left.

    7. Turn the player on and watch the screen. If you see a Refresh
    Database Fail error, you will need to follow steps 1-7 again until you
    do not get the error. If it does not work the first time, it could take
    up to 3 times for it to work.

    8. After successfully applying the firmware update, download the Sansa Firmware Updater from our website www.sandisk.com.

    9. Go to Products/MP3 Players/SanDisk Sansa e200 Series MP3 Players.

    10. On the next page Click on Firmware Update in the Additional Product Info box on the right,

    11. On the Sansa Firmware Updater page Click on Download Sansa Firmware Updater choosing the option to save it to your desktop.

    12. Locate the file on your desktop and Double+Click to run the install
    and follow the onscreen prompts to update the firmware to the latest
    version.



    You can check your firmware version on the player by selecting "Settings" from the main Menu and then "Info".

  • Ginko
    Ginko Mar 28, 2008

    If all the above does not work , then it is an hardware problem.

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Can't get past "Refresh Database" Screen


Hi

Try taking it back to the shop.
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This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

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This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
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Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

My e260 was already in MSC mode. I did the steps above but was still stuck.

The solution that worked was one posted by "Slaughter" on anythingbutipod.

The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.


Dec 01, 2008 | SanDisk Sansa e260 MP3 Player

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(e260R) Refresh Database eternal loop


Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt"
Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen.
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Sansa


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 25, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

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Sansa screen turns black after "refreshing database"


how about updating the firmware?
OOOOHHHHH
now we are getting somewhere
( how could someone not figure that out.... ha ha ha)

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