Question about HP OfficeJet 6210 All-In-One InkJet Printer

1 Answer

Can not reinstall printer software

My printer stopped scanning so I reloaded the software. This uninstalled the existing software. However on re-installation a fatal error occurred due to a more up to date file existing. I thought the uninstall would have taken care of this. I now have no way of re-installing the software. I have tried 3 times and the install stops at 14% each time with the fatal error msg. Any help appreciated.....

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  • YourZEN
    YourZEN May 11, 2010

    Hello, Tried all steps following ? 1. disconnect the printer from the computer 2. go to the control panel and delete this printer in the hardware 3. reinstall the printer and wait making a connection until the installation has finished or when a text says to do so.

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  • 109 Answers

If you have a cd for the driver explore to contents of your CD
got to the UTIL folder then go to CCC and there you will find Uninstall-L3
run it .. it will uninstall the driver from the registery as well
If u dont have the cd you might also use find the UTIL folder in you temp folder
Go to RUN and type %TEMP% and look for the UTIL folder .. the rest is the same
Now restart the computer
Download the latest full feature software and driver from HP.com.
Downloaded softwares are more reliable compared to discs also it is updated.
You can download the software from hp.com
If it does'nt work create a new administrator user account and download the driver and install it
Hope it works for you
All The Best!!!!

Posted on May 10, 2010

  • JULIUS SUNUWAR
    JULIUS SUNUWAR May 10, 2010

    In the TEMP folder you will find the UTIL folder under the folder name starting with 7z.... You can look on all the folder that starts with 7Z

    Hope it works for you
    All The Best!!!!

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