Question about Microsoft Xbox 360 Console

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Xbox will not read any disks. took it apart to see the problem and it looks as if the lazer is to far away from the cd so it can not read the imformation . how can i fix this

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  • MackyG
    MackyG May 11, 2010

    Are you sure it's the lazer's position? It might be that the lens are dirty,or have dust or hair in them. Because this happens often when the lens get dirty and won't read the disk. You should take care to clean the lens with the appropriate cleaning tools to make sure.

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  • 22 Answers

...have you used a disk cleaner...it worked for mine. You can get them pretty cheap at Kmart etc...I had an older 360 that would not read, I was able to tilt it and it worked for awhile...prob. have to replace it or send to x box for repaires, just dont tell them u opened the 360 or they will not fix it... I have had to repaired for no cost not even shipping and was able to get them back n a week...xbox360 customer support seem to b very helpful, just tell them its not working and you have red instead of green lights on the front of the360 it should be repaired for free do to recall...

Posted on May 11, 2010

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Hi,

The lens is out of alignment so doesn't know where the start of the disk is. This means that you wiil get the "Open tray" message with each disk you place a disk in the drive.

If you have any warranty on the Xbox 360 then i recommend that you sent it back to Microsoft for adjustment.

If there is no warranty then what you could do is lay the Xbox on its side and repeatedly tap the top of the Xbox when you put a disk in to see if it will read.

If not then you will have to take the Xbox apart which is a difficult job, then take the CD/DVD drive out. Take that apart and adjust the lens unit yourself or take the console to a repair store.


Regards.

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http://www.xbox-scene.com/articles/philipspot.php

maybe a lazer problem, it cant read the disk, the disk might be clean but the lazer is not.

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