I am having a problem trying to get my printer to print. The machine is powered up and the diagnostic on the front says 'ready to print'
However, it will not print and upon clicking the printer icon on the tool bar
the message under the status column says 'power off'
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Re: Dell Color laser printer - 3010cn
Try to manually trouble shoot the connections of your printer and your pc. if not, follow Ekse ' s advice to reset the device and settings to start from scratch.
Having a diagnostic which says ready to print and printer icon that says printer is off, the connection is the first thing that comes into my mind. kindly jump from 1 usb slot to another. this may also help fix your issue.
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I believe I understand your issue:-
The printer is able to come to ready- your still able to navigate the menus. the printer goes through all the motions of printing except producing an image-
Having the machine print a test page ( internal Print ) tests whether the formatter is still able to generate a digital image ready for the print engine, but does not diagnose the print engine-
1) power down and remove power cord
2)remove the toner cartridge, use a pair of pliers and gently rotate the drum ( within the toner cartridge, a drive gear/mesh can be found on the end of the toner unit)- are you able to turn this drum or has it seized?
if it doesnt replace the new toner with another NEW toner and try again
3) return the power and power up the machine having first disconnected all network connections.
allow the machine to come to ready.
4) ask the printer for a config page ( internal print) and estimate when the paper is immediately below the drum surface ( toner cart) and using the power switch turn the printer off- causing a jam in the centre of the printer - this is ok we do this to see if an image has been generated on the drum surface- remove the toner cartridge and slide the drum protector plate to the side, look carefully at the drum suface ( you should see a latent image of a config page, at this point look at the paper still jammed inside the printer and see if there are any signs of toner ( there should be part of an image allready on the surface ) now if there is an image on the drum but no image on the paper then I would replace the transfer roller and or transfer HVT power unit, if however there is no image on the drum then you have a very serious problem which will require a new laser unit ( but this should really come up with a diagnostic error code)or Primary HVT unit.
Power on the machine, check front panel 'cartridge led' blinking? replace the cartridges,if 'paper led blinking' indicates paper jam check for paper jam.If printer comes in ready mode check in system drivers its is ready mode?.. if no check parallel cable if its good replace formatter..
sometimes by just turning the machine on and lifting the copy cover and letting copy scroll back will reset machine so the software on your computer shows ready to print. Also you can print from top of machine or front may be trying to print from one while you have paper in the other.
Print cartridges might be improperly installed. Remove the print cartridge for the color that is
printing inconsistently and reinstall it.
im sure you tried this already, but thats from the manual.
also check your settings in the computer verify greyscale is not selected.
also. Re-calibrate anyway
To calibrate the printer from the HP Color LaserJet 2500 Toolbox
1 Open the HP Color LaserJet 2500 Toolbox in one of these ways:
• On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon.
• On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the
HP Color LaserJet 2500 Toolbox.
2 On the Troubleshooting tab, click Diagnostic Tools (on the left side of the screen).
3 Click Color Calibration.
Then try a test page.
if all else fails Try this
The NVRAM reset is done by powering off the machine. Press and hold the Go button. Turn the printer on and continue to hold the Go button. After the Go, Ready, and Attention LED's tuirn on, continue holding for at least 20 seconds. During this process, the Attention, Ready and Go LED's will each turn off. Release the Go button. The device LEDs will begin cycling from front to back. The NVRAM init process runs unitl the printer is in the Ready state.
Try the NVRAM reset procedure which resets all the counts in ROM and places the machine back to factory default. This will not work if the drum uses a chip to tell when it is done. The NVRAM reset is done by powering off the machine. Press and hold the Go button. Turn the printer on and continue to hold the Go button. After the Go, Ready, and Attention LED's tuirn on, continue holding for at least 20 seconds. During this process, the Attention, Ready and Go LED's will each turn off. Release the Go button. The device LEDs will begin cycling from front to back. The NVRAM init process runs unitl the printer is in the Ready state,
If this doesn't work it could be a damaged formatter board. Contact Hp tech support: 1800 334 5144.
There are two self tests you can try to test the printer. With only the black cartridge and on sheet of paper. Disconnect the printer from the computer and unplug it. Plug it back in and do the following: Press and hold the power button. At the same time, press and hold the Ready/Insert button. Release the power button, but keep holding the Ready/Insert button. After 4 seconds, release and press the button again and release. It should print a one page diagnostic test. The second self print test using all 4 cartridges. Turn the printer on, press and hold the Ready/Insert button for a few seconds and release the button. The test will use all 4 inks.
I had the same problem after a resent power outage. Here's what fixed mine.
Turn the power switch off. Wait a 15-20 seconds While holding the button on the front panel down turn the power switch on. After the drum light comes on release the button wait then press the button again. Turn the machine off then back on again and you should be back in business.
To prevent the problem in the future if you are not using the printer turn it off and if the power goes off while printing get the printer turned off before the power comes back.
someone has gone into diagnostics and enabled Status Print Engine Fix 1. press menu/exit key 2. enter # 1931 in that order 3. engine test(diagnostic) should be displayed 4. use arrow keys to scroll to, then select engine test(status print) 5. press enter 6. press the "2" key on numeric keypad to disable (status print) 7. machine will revert to Ready to Copy 8. power off and then back on the M20 9. Your done.
Sounds like you have a problem with the anti-curl motor.
To confirm, you will need to print a test page from a computer that has the Alps drivers loaded (Not the drivers that Microsoft ship with XP, as the
Alps drivers have a printer monitor that will inform you of any
problems that the printer encounters, the Microsoft drivers do not). You can get them by joining the alps and
alpsdecal groups at http://groups.yahoo.com. They are in the Files
section of one of the groups.
you are using Alps drivers, and not the Microsoft drivers that are
loaded by XP, you can disable the anti-curl function by the following process:
1. Click File->Print 2. Click the Properties button in the dialogue that opens. 3. Check the checkbox labelled "Print on backside" in the Media Type box of the properties dialogue.