Question about HP OfficeJet 7310 All-In-One InkJet Printer

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We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?

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Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-

  1. Attempt to send the fax again when telephone-line conditions have improved.
  2. If the fax session was using error correction, disable ECM.
To disable ECM Press :-
  1. Press Setup .
  2. Press the Down arrow (We keep getting an error code 344* when we are - c00326489.gif ) repeatedly until Advanced Fax Setup displays.
  3. Press OK .
  4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
  5. Press OK .
  6. Press the Right arrow (> ) until either OFF or ON displays.
  7. Press OK .
  8. Send another fax to verify that the ECM is enabled or disabled.
Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.
  1. On the control panel of theWe keep getting an error code 344* when we are - c01361401.gifss the Setup button (c0136140We keep getting an error code 344* when we are - c01185072.jpg ).
  2. Press the Right Arrow button (c01185072.jpg Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
Now Do this :-
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

Posted on May 10, 2010

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My HP 8600 Premium no longer sends or accepts FAXes. It says it's connecting, but never does. And returns error 344. I know the other fax machines are working fine. Please advise.


Here's a document that explains some on the fax error codes: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549
The code 344 indicates noise or static on the line and usually the best way to get around that is to disable Error Correction Mode and/or lower the fax speed.
To disable the Error Correction Mode (ECM) touch the right arrow, then Setup, then Advanced Fax Setup, then down arrow and then Error Correction Mode and set it to Off.
To lower the fax speed, also go to Advanced Fax Setup and set it to Slow.

Nov 07, 2014 | HP Officejet Pro 8600 Premium e-All-in-One...

1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

I get the error 344 message continuously to this one number i'm trying to fax to. i can fax to any other number, but this one # almost always produces this error 344?


Then the problem is most definately on the fax you're trying to send to, and not on your machine. If it works to all other numbers but not to that specific one, then you can shift the blame to the other guy.

Jul 28, 2010 | Office Equipment & Supplies

2 Answers

Fax series 920, can receive but not send faxes, error code 344*


Do you have or are you sending a fax to a party that has a DIGITAL PHONE SERVICE?

Jun 04, 2009 | HP 920 Plain Paper Fax

1 Answer

Error code 344*


Error code344 shows that The remote machine has failed to respond to a fax command from the product because the connection was interrupted.The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.
check here for more information
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Jan 26, 2009 | HP Officejet 4315v All-In-One InkJet...

2 Answers

Error Codes


Hi Sir
this is very common error that happens in fax
i am sending a link which has all the things of hp
please follow that arcticle it is going to resolve the issue for you

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=bpu02549

Jun 15, 2008 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

Error 344- Fax Function


Try to connect the phone line from the phone oulet directly to the line one connection of the machine.

May 09, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

4 Answers

Error 344- Fax Function


Comm Error 344 is: (Note that this is on the receivers end)

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.

The remote user has pressed the Stop button while the remote machine was receiving.

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

This website will show you what the error codes are.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Feb 26, 2008 | HP LaserJet 3050 All-In-One Printer

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