Question about APC Smart-UPS 1000VA UPS System

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Battery does not hold charge

I have an APC X5 1000 back up, I do not know if it is a "smart". size is 14" high x 3-1/2" wide.

Is there a trade in allowance if I puchace another one or are batteries available and easy to install

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Normally with 1000VA models, the battery will be user replaceable. You can order a replacement battery pack and replace it.

Posted on May 24, 2010

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APC 800va inverter is not charging


Yadava,

If you need pricing on a new or replacement unit I can help. You may also want to look into APC's Trade-Ups program where they give you a discount on new equipment as long as you provide a serial number for your existing: http://buy.apc.com/commerce/storefronts/tradeups/

If you need UPS, Surge, or Power Related help contact:
Inside Service Sales
Daniel Salazar 800.260.2259 daniel@psihq.com
Power & Systems Innovations, Inc.
customerservice@psihq.com

Power & Systems Innovations, Inc. is an Elite Certified Service
Sales Partner for APC/MGE brands manufactured by Schneider Electric

Visit us at www.psihq.com

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You can brain dead the UPS to check if that resolves the issue. This brain dead test helps to reset the internal circuit of UPS.

1. Disconnect any attached load.
2. Turn off the UPS
3. Unplug the UPS from the wall socket.
4. Disconnect the UPS internal battery.
5. Push and hold the "On" button on the UPS for 5 seconds.
6. Reconnect internal battery.
7. Plug UPS in to known good power source.
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If the same issue remains even after brain dead then you have to replace the UPS. This UPS comes with 3 years of warranty, if it is under warranty you can contact APC support at 800 555 2725

If the UPS is out of warranty then you can participate in APC Trade-UPS program. APC has Trade-UPS program where in you can trade your old unit and get a new unit with great discount. You will also get a return shipping label to ship the trade-in unit to us. You can refer to the below mentioned URL.

http://www.apc.com/shop/tradeups/us/en/tradeups/overview.jsp?agent=a190004&countryCode=us&language=en&userType=endUser&user=21867960&_requestid=105040&_requestid=105040

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