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Canon MF5650 problem hooking telephone up to this unit. when you do so, the fax takes the phone off the hook so that its engaged. we cant use the phone or the fax as a result. can you help? thanks, peter

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  • peter581 May 10, 2010

    Riztech: No, we dont have a dial tone when the phone is plugged into the fax and there is no dial tone on the fax either. It was working fine until i unplugged the leads to put the fax in a different place and for some reason cannot get a dial tone since. tried plugging and unplugging and fiddling with the settings. nothing works. tried a different phone lead as well.

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Hi Peter.

Are you able to get dial-tone on your phone?

Rgds,
Riztech

Posted on May 10, 2010

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1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
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When the other device is no longer using the phone line, the display should revert to the normal message.
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Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
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