Had a problem with door open symbol and spanner symbol showing red. No troubleshooting advice. Have solved problem that created door open symbol but spanner stays. Unable to access any info to get rid of spanner and reactivate copier.
As we are 100's of miles from a service centre contacting them is not an option. Please help
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You have a problem with your print cartridges. Please check to see if the print cartridge door is open. If that does not solve it, please refer to this document on the HP web site on how to resolve printer cartridge conditions.
Though the title of the troubleshooting guide says HP DeskJet F300, the symptoms described in your request for help exactly match the descriptions contained here.
Well, you sound like you figured out part of your problem. If the open door symbol is showing, then you need to find out which door the machine thinks its still open.
Check all the doors, front, both right and left doors, and if the machine has a bottom console, then check those doors also.
I would open every door and reclose them again and see if you can get the DOOR OPEN symbol to go away. Need to start with the basic first.
Once this is cleared then we can see if we can troubleshoot any other problems.
(Most doors have a little stub that sticks out that either goes in between a sensor, or pushes on a switch to tell the machine that the door is closed.
If after opening and closing each door, and the machine still says Door open, then Next step I would take is to see if there are any places on the door that looks like a small piece of plastic might have broken off.
Let me know what you find.