Question about Xerox DocuColor 12 Printer

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Tray 5 is broken

Tray 5 on my DC 12 does not work any more.  When I try to print from it, i get a message that says the tray five is broken.  How can I fix this?

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  • Anonymous Apr 29, 2008

    i have a problem with tray 5

  • mahawar Apr 30, 2008

    same

  • sagargraphic
    sagargraphic Mar 25, 2013

    i have a problem with tray 5 is broken

×

1 Answer

Try modification kit avaliable

Posted on Jun 10, 2008

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60.20 error


The tray 2 lifter-motor is not functioning

Unfortunatly this usually requiers parts

1 Turn the printer off and then on.
2 If the error persists, turn the printer off.
3 Verify that the tray 2 lifter wire-harness is full seated in its connector on the dc controller PCA (location J93).
4 Replace the tray 2 lifter-driver assembly
-If the unit is still clicking/banging with a new lifter replace the tray -If the unit is still clicking/banging with a new lifter and tray see step 5 5 Replace the dc controller PCA.

Apr 22, 2014 | HP LaserJet 4350dtn Printer

2 Answers

Using HP 1100d Office Inkjet printer. Can't get 'out of paper' light to turn off. I have added paper, pressed the reset button, but light stays on, and printer will not operate.


Please read over the following information and follow step by step.

Issue Either before or during a print job, the message ' Paper Jam ' appears on the product control panel display. The product does not output paper or complete the print job. Solution Follow these steps to resolve the issue. Step one: Remove any loose paper
  1. Remove any loose paper from the paper tray and output tray. CAUTION: Do not remove jammed paper at this stage.
  2. Press the Cancel/No button on the product control panel to clear the paper jam message.
  3. If the paper jam message cleared, try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step two: Clear the jam from the back of the printer
  1. Press the Power button (c01345237.gif ) to turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the rear access door: Turn the knob one-quarter turn to the left and pull the door away from the product. Figure 1: Remove the rear access door c01489996.gif
  4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollers While the rear door is removed from the product and the power cord is disconnected, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers c00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Gently push the door toward the product, and then lock it in place by turning the knob one-quarter turn to the right or locked position.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01345237.gif ) to turn on the product.
Step four: Reload paper and test the printer Load a stack of plain white paper in the paper tray and try the print job again.
  1. Press the Cancel/No button on the product control panel to clear the paper jam message.
  2. Lift the output tray.
  3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Figure 3: Slide out paper guides c01489992.gif 1 - Front paper guide 2 - Side paper guide
  4. Load a stack of plain white paper, print-side down into the paper tray. Make sure the paper stack is no higher than the top of the front paper guide.
  5. Adjust the side and front paper guides to fit snugly against the paper stack. Figure 4: Adjust the side and front paper guides c01489993.gif
  6. Lower the output tray.
  7. Disengage the photo tray: On the output tray, pull the slider (visible through the output tray) away from the product until it stops. Figure 5: Disengage the photo tray c01489994.gif
  8. Try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Jun 18, 2009 | HP Inkjet 1100d Printer

2 Answers

Hp officejet j4580 print cartridge problem (tri-color)


I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

Jun 05, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Xerox DC12 Fiery EX12 Print missaligment


caopy can be set by NVm Code 720-001 for side A
720-002 for Side B
please note down initial values before changing it

Apr 21, 2009 | Xerox DocuColor 12 Color Copier

1 Answer

Epson 220 not printing cd labels anymore


Clean the white areas on the tray with a light solvent cleaner like windolene/windex liquid. Also try giving the tray a helping hand as it is started to be fed into the printer

Nov 08, 2008 | Epson Stylus Photo R220 InkJet Printer

3 Answers

Paper jams only while duplexing


Back door broken, diverter gate broken?
I would look for something like this. did the tech clean the duplexers tires??

I would also try a different duplexer if possible-paper path sensor may be dirty or obstructed

Mar 07, 2008 | HP LaserJet 4350 Printer

1 Answer

Top Margin print cut


If you are using the bypass (tray 5), you need to move the limit of your tray from the normal position to 12" position.


d34083f.jpg

Hope this help.

Nov 29, 2007 | Xerox DocuColor 12 Printer

1 Answer

Keep getting "11 load letter in tray 1" message


Are the print jobs being sent to printer all the same page size?

Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?

Your printer is asking for letter size paper, because any paper it has is not set to letter  and document that it is trying to print has been sent as that size.

Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings

Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.

Oct 26, 2007 | IBM Network Printer 12 Laser

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