Question about Creative Labs Zen Digital Media Player

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My computer won't recognise the mp3

For about 3 months my creative zen worked perfectly but this week the computer stopped recognizing it. The mp3 charges up when it is connected but there is no way of putting new files onto it. I'm pretty sure the problem is with the hard drive rather than the mp3

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  • Anonymous Mar 30, 2008

    i have the same problem

  • Eoghanmac Mar 30, 2008

    I re-installed the software but it hasn't changed anything.

  • Eoghanmac Mar 30, 2008

    No the computer doesn't do anything at all.

  • Eoghanmac Mar 31, 2008

    I tried the usb ports at the back and front but the same problem exists. Also i tried the mp3 on my friends computer and it worked perfectly, you could view the files, synchronize etc.

  • Eoghanmac Apr 02, 2008

    My pc is a Phillips iQon. When i connect the mp3 the safely remove hardware icon doesn't appear but it does when i connect memory sticks. Also when i do avg scans the test always says there was a "reading error" in the drivers folder.

  • Eoghanmac Apr 03, 2008

    If i find the drivers disk I'll try and reinstall them. Here's more info on my computer- Microsoft Windows XP, home edition, version 2002. I'd be reluctant to delete and re-install most of the programs on my computer, it sounds like an incredible amount of work.

  • Eoghanmac Apr 04, 2008

    I installed windows media player and it fixed everything! Thanks for all the help.



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It probably doesn't have anything to do with the harddrive itself.. Try re-installing the drivers/software for the mp3 player and see if that works.

Posted on Mar 28, 2008

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  • Dave MacPhee
    Dave MacPhee Mar 30, 2008

    does the system show that the mp3 is connected to the pc? (ie new hardware found pops up when you plug it into usb)

  • Dave MacPhee
    Dave MacPhee Mar 31, 2008

    This may now be something to do with the USB drivers/port on your pc..

    1st, have you tried another usb port? (ie one on the back of the system (i don't know if you have some on the back, and some on the front, but try a different one)

    2nd, If you have access to another computer, can you plug the MP3 player into another computer, does it show up?

  • Dave MacPhee
    Dave MacPhee Apr 02, 2008

    ok, definantly something to do with your usb. What is the make/model # of your pc?

    Perhaps we can download the USB drivers and re-install them.. That may work... If we can't find any online, we will make windows repair them..

    (also, in the bottom right hand corner of the screen, is there a little icon with a green arrow pointing to the right that, when you mouse over it, says safely remove hardware?)

  • Dave MacPhee
    Dave MacPhee Apr 02, 2008

    ** sorry, arrow points to the left

  • Dave MacPhee
    Dave MacPhee Apr 03, 2008

    Sounds like something is up with your pc... Did it come with a drivers disk? If so, try an re-install the drivers..

    Another option is using the recovery console on the D:\ drive.. You can choose a non-destructive repair, doing that will not delete anything on your harddrive, you will have to re-install some if not all of any software/programs that were added after you got your computer...

    Aside from that, maybe I can find a program that can figure out which drivers you need.. Do you know if your Iqon was a "Family Pack" or a "Power Pack"?

  • Dave MacPhee
    Dave MacPhee Apr 04, 2008

    Have you tried re-installing windows media player?? Sometimes that could be the issue... (or if you have media player 10 installed, intall media player 11)...

  • Dave MacPhee
    Dave MacPhee Apr 05, 2008

    great! Glad I could help!



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