For about 3 months my creative zen worked perfectly but this week the computer stopped recognizing it. The mp3 charges up when it is connected but there is no way of putting new files onto it. I'm pretty sure the problem is with the hard drive rather than the mp3
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I have an older ZEN, so I'm not sure if I have Creative Media Source 5, but mine never worked really well either. My Windows Media Player recognizes mine, so I just sync to that library. I even have gotten a new laptop since I got my ZEN and I never downloaded anything, I just connected it to Window's Media. I hope that's helpful!
I think I can help. I had a similar issue where the recovery tool would recognize my mp3 but the firmware would not. This is what I did:
Turn on your Zen, Holding the power switch in the on position.
While holding the Power switch on (very important), Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (I used an earring).
You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot.
I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. Note that this will remove all of your data.
Once Format runs, Reboot the MP3 player and plug it up to the computer.
Run MP3 Recovery Tool. At this point, the firmware recognized my MP3 and installed successfully.
Once installed, my computer recognized my Zen.
The ONLY AND I REPEAT ONLY way to solve zen and computer recognistion problem is to have THE ORIGINAL INSTALL DISK that came with player.
The only things that will work is
1. Download Utorrent
2. Go to google or yahoo and search Creative (you'r player type ie zen touch, zen mossiac, zen x, etc.etc.) install disk torrent.
3. Try to find the one that is closest to the name of your player (ie. zen touch, mossiac, x) and download the install disk.
4. After the download finishes you should be able to run setup like you have the disk.
I downloaded the install disk torrent and after i finished downloading I simply found the setup file clicked it and installed the neccessary files, and presto my computer recognised my zen touch.
#2 If you can't find a install disk for you perticular player, you should try to see if maybe a friend or someone youknow has a creative mp3 player and ask to borrow there install disk, who knows it just might work for you'r player. Best of luck and I hope this will solve you zen player/computer problem
The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.
After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did? 1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device. It recognizes the device but can´t find any update to the drivers, 2. Updated Windows Media Player 9 to Windows Media Player 10, 3. Restart the computer 4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers. 5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)" 6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.
The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....
I think this is more a Microsoft problem than a Creative problem. Seems WMP10 has issues w/ Zen. Considering MS is competing with this device, they may be lacking on it's support. What does MS care if your CREATIVE product doesn't work? They'd say just buy Zune to ensure compatibility.... and now you see the problem of a monopoly for PC OS.