Question about Microsoft Zune JS8-00001 Digital Media Player

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My computer does not recognize my Zune player. I just purchased a new computer that has Windows 7. My old computer had Windows XP Pro. I downloaded the latest version of Zune and when I plugged my player into the computer, it stated that it could not install the Zune drivers.

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Please get it downloaded here :
www.zune.com/

Regards

Posted on Feb 19, 2011

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How to Downloading Songs and Videos Using Zune Software


<p><span>For Download and install free Zune software from the Microsoft website. The Zune software is compatible with Windows 7, Vista and XP operating systems.</span><br /> <p><span> </span><br /> <p><span>These are some useful tips to tell you about the downloading this software:</span><br /> <p><span> </span><br /> <p><span>1. Select the Zune icon on your desktop for open the software. Then click on "Create New Account" The software will walk you through creating an account, with using your information, window you are using, Live email address or creating a new one and source of payment.</span><br /> <p><span> </span><br /> <p><span>2. Now click on "Marketplace" button to access the store. Then click "Music" to navigate to the available songs for download. Browse the Zune Marketplace for the songs and albums you wish to download, and select "Buy" button to purchase the item you wish to purchase. In the case that you don't have enough Microsoft Points on your account, select "Buy Points" then points added to your account using the payment source that you choose during the account creation process.</span><br /> <p><span> </span><br /> <p><span>3. The "Buy" button from the checkout screen to confirm you purchase. Songs purchased will be automatically downloaded to the Zune software library. The download progress can check by clicking the "Downloads" link.</span><br /> <p><span><span> </span></span><br /> <p><span>4. Finally connect your Zune and Computer using the USB cable. The Zune software will synchronize the device will transfer all downloaded music files to the Zune for playback.</span><br />

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If your computer is a Windows system, these Zune troubleshooting tips might be of help.

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do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

http://www.zune.net/en-us/software/download/default.htm
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Make sure the hold/lock is not engaged

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Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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There is a way and none of your solutions work. There is a software you can download and use as a Hack but the problem is that is does not work with Windows XP/Vista/7...Windows Media Player does not recognize the Zune as a devioce or a player, just like Windows will not recognize it as a storage drive in Windows Explorer. You would figure with Zune being a Microsoft Product, that it would work well with other MS products but they screwed up somewhere and did not get the memo that Zune is a MS product

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