Question about Konica Minolta PagePro 1350W Laser Printer

1 Answer

Deskpro 1350W will not pick up paper

Do you have a picture of how the paper base/tray sits in the unit. It was out when I received the unit. The white geared-wheels on either side of the tray spin it looks like they should lift the paper up to the paper-pickup wheel (rubber ribbed), but they doen't. The wheels rotate through their cycle without touching the tray.

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  • LannieC Mar 28, 2008

    The problem is not the rubber pad that picks up the paper. The paper tray is not lifted high enough to engage the rubber pad.

  • Anonymous Mar 27, 2014

    won't pick up paper



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Try to see if there is dirt, dust or some object obsctructing the tractors

Posted on Mar 28, 2008

  • 1 more comment 
  • Ginko
    Ginko Mar 28, 2008

    The mechanics may be stuck try gently pushing the rubber wheels on the paper.
    If the above does not work the mechanics of the tractors may be broken. You will need to disassemble part of the machine and assemble it back. You may find out that some part is missing or out of place . Other solution is taking the printer to service.
    If you decide to do the job yourself you will need the service manual. Here is the download . The manual is in compressed format , you will need to install WinRAR to unzip it.


  • Ginko
    Ginko Mar 28, 2008

    Try to play with the mechanic that lift the paper , pull it up very gently. If it does not unlock probably some part is broken or missing. You will need to follow the exploded view in service manual and check it out.

  • Ginko
    Ginko Mar 28, 2008

    Also unplug the printer and turn it upside down, try to hear if there is any object moving inside the printer , or to see if any object comes out. a broken part or a small foreign object inside the printer can block the mechanics.



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