Question about Motorola Mobility Moto Q

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Hello, my q9 motorala cell phone is running really really slow... what can I do to reset it and save my contact numbers?

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To save your contacts and other data, synchronize your device with either your PC (you must have either ActiveSync (WinXP) or WMDC (Vista & 7) and either Outlook or Outlook Express installed), or an Exchange Server (e.g. the free server '').
Then, hard reset your device, To do it, remove and re-insert the battery. Then, press and hold (for some 5 seconds) both the * and E keys, and, whilst keeping them pressed, briefly press the power button, to turn your device on. Your device should be restored to its factory defaults.
After making the initial configurations, re-sync it with the same source as before, in order to restore your data.
If you happen to miss your device's User Manual, you could download it from this location.
Please, let me know if you need further informations.
Cheers! Carlos

Posted on May 09, 2010

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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