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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Disconnect the printer from your computer. Reboot your pc. Unplug the re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Also, make sure the Lexmark OCR scan software is installed on your computer. The scan software is available only on the install disc. Insert the cd in your hard drive to install the software. If you lost the disc, please contact Lexmark technical support for additional assistance.
I have a Lexmark 2500 and was also unable to download the Imaging Studio. I was able to fix it by inserting the CD but not allowing the computer to install it. I went to my computer and right clicked on the CD and opened the files on the CD. I clicked on the Applications File Folder and opened it. There is a Setup/Setup Launcher that has a pic of a CD and shield next to it. I clicked on that and installed the Imaging Studio. Although it did not say Imaging Studio that is what installed! I never had to uninstall the printer only download that application. I'm so happy to have it working!! I have installed it on 3 computers! I hope this works for you!
Is the Lexmark CD a CD or DVD? If it is a DVD format, and many are today, you will need a DVD drive to read the data.
Is the CD drive working otherwise ? To check, put in a music CD and see if it plays. If it doesn't the CD Drive is likely defective, or not properly connected. In that case, you can download the drivers from Lexmark via the internet.