Question about Samsung SCX-4100 All-In-One Laser Printer

3 Answers

When I try to scan it comes up a message saying "please unlock system" How can I unlock it?

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  • mw5978 May 10, 2010

    I have windows XP the message comes up on the screen.

    on top of the box (on the blue top) it says Samsung scx-4100 series

    The message is "System locking... Please unlock system and press 'C' button, than retry."

    thanks

    Isaac

  • mw5978 May 10, 2010

    The scanner is connected direct to the computer

  • mw5978 May 11, 2010

    i have a samsung scx-4100. i dont see any blue buttons.

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3 Answers

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  • 10,515 Answers

Hi,

For Most of the All in One Printers, this problem could be resolved by Resetting the Printer.

For Resetting, you need to Unplug the Printer and keep it for Few Minutes, say 30 minutes and then Turn it ON.

If the Problem Persists, it could be a Problem with the Device.

Let me know,once you Reset the Device.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 12, 2010

  • mw5978 May 13, 2010

    Did not help

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  • Master
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You must have your printer’s scanning software, Smarthru4, installed on you computer for your printer to scan. If you have not installed the scanning software, click here to download Smarthru4 from the Samsung Download Center.

Posted on May 10, 2010

  • 2 more comments 
  • Muzahura Frank May 10, 2010

    if you already have the right driver software installed, here are other solutions.
    1. switch it off for about 5 min, removing the power plug then switch it on again then check.
    2. if still it doesn't, unplug the power code and shake it abit and test
    3. If still it doesn't, OPEN THE SCANNER TOP. LOOK BELOW WHERE THE WHITE STRIP IS, YOU SHOULD SEE A BLUE BUTTON WHICH ONE IS LOCK & OTHER IS UNLOCK. BELOW THE SCANNER, WHERE THE PRINTED PAPER COMES OUT, YOU SHOULD SEE A BLUE BUTTON ABOVE. MOVE THE BUTTON FORWARD OR BACKWARD LOOKING AT THE SCANNER ON TOP TO SEE WHERE IT POSITIONS TO THE "UNLOCK" MODE. PUT THE POWER SWITCH OFF THEN REMOVE POWER CABLE, REMOVE USB CABLE. WAIT FOR 5 MINUTES AND PUT EVERY CABLE BACK IN ITS SLOTS. PUT THE PoWER SWITCH ON, wait till its ready for usage again. test.


    Regards

  • Muzahura Frank May 11, 2010

    Every Samsung multifunctional device has a scanner lock underneath the
    glass. This is to prevent scanner damage during shipment. The user's
    manual in the CD and the unpacking sheet clearly illustrate where this
    lock is. If you open the top lid and look to the lower left corner of
    the glass, you will see a small lock-open/lock-closed symbol. Underneath
    that symbol you will find the lock.
    Just remember to turn off and on the unit after the lock is removed.

  • mw5978 May 12, 2010

    I read the whole manual do not find enything about lock

    do not see anything with my eye

    can you please illustrate

    Thanks

  • Muzahura Frank May 19, 2010

    did you manage to locate the locks..

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Mw5978

In regards to the error that you are getting is this showing on the scanner or on the computer?

Also do you have the scanner connected directly to the computer or do you have it in a print server? I would also like to know the version of Windows that you are running.

Issken
http://www.fixya.com/users/issken

Posted on May 09, 2010

  • Will Hartford
    Will Hartford May 10, 2010

    mw5978

    If the scanner is connected directly to the computer is it possible that the drivers are having trouble talking to the scanner. Can you let me know what version of Windows your are running so I can double check the drivers you have installed.


    Issken
    http://www.fixya.com/users/issken

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