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GE Refrigerator Model gss25sgrbss water line problem

I have a six year old GE refrigerator (model gss25sgrbss) that has a water line problem. The water to the ice and water dispenser stopped flowing. I've tried the following:

--Check water feed to the fridge...flow is good.
--Remove filter (hoping to bypass the filter) and try water/ice: no water
--Replace filter and try: no water flows into the filter, but the filter does pressurize. The solenoid sounds like it usually does and will pressurize the line with the filter attached...just no water getting in/out the filter.

When I remove/replace the filter, the backpressure will push a small amount of water out of the intake line into a bucket (when I disconnected it for testing). This tells me the intake line is not blocked...but no water gets to the filter.

Could this be due to a frozen line? I don't understand how water can't get into the filter, but it does pressurize. ???

Thank you for any help!

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  • brian May 09, 2010

    Thank you for such a fast reply! Water does not reach any part of the fridge that I can tell. I did not put the filter bypass cap on for the last test (which is a dumb mistake on my part), so I will try that right now.

    No water reaches the ice dispenser (no ice) or the water dispenser. When activating the water dispenser, I just hear the solenoid doing its thing, and the filter will pressurize.

    I'll go try the bypass one more time.

    Thank you-

  • brian May 09, 2010

    I just tried with the bypass cap in place of the filter and the same result...the line pressurizes, but no water reaches the ice/water dispensers.

    Is there a common location that I could try to defrost with a hair dryer or something?

  • brian May 09, 2010

    I disconnected the line going to the solenoid, activated the water line, and water did flow from the solenoid area. The freezer line appears to be a separate feed from the solenoid (black color). When I turn on the ice dispenser, I do not see water flow into the cube trays (even though the lines seem to be separate for water/ice), which is a bit confusing. I can try defrosting everything once I figure out what to do with all the items in the freezer.

    Thanks again-

  • brian May 09, 2010

    Resolved!!! :)

    Thank you for your help with this...MUCH appreciated. After using your tips and determining that the line must be frozen in the door, I found another post saying to try leaving the dispenser light on for a while to warm up the area. I did that for only 30 min and the water dispenser pushed out some ice chunks and works perfectly now.

  • Mike Smith
    Mike Smith May 11, 2010

    Do you have the filter bypass part that came with the refrig ? It sounds like water IS getting to the filter . What is not working , the water dispensor , ice maker ( no ice ) ?



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At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , or , I have heard using an air tank will blow the ice out of the line in the door . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig .

Posted on May 09, 2010

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  • 2 more comments 
  • Mike Smith
    Mike Smith May 09, 2010

    On some models of GE , the ice maker does not go thru the filter unless the wall line connects directly to the grey filter line . Try this test .

  • Mike Smith
    Mike Smith May 09, 2010

    If you switch the wiring from 1 solenoid to the other , press for water , you should see water go into the ice maker ( this is a test only ) It sounds like the water line in the door for water dispensing is frozen up . Try the test for disconnecting the door water line at the bottom of the freezer door to see what happens .

  • jbconsumer Dec 31, 2010

    Is it possible that the water from the water dispenser and ice maker quit working at the same time? I get water from the input side of the coupling that connects the hose before it feeds up through the freezer door. With this being said, it seems that the water line in the door is frozen. I can't see why that would affect the ice despencer since the water that feeds it is from a seperate line (black) in the back of the freezer section. The green light blinks. When I turn it off, then back on, a little bit of water is dispersed into the tray, but not enough to make any ice.

  • Arthur Breaux
    Arthur Breaux Jan 01, 2013

    I opened my freezer door, taped a contractor garbage bag over the freezer seciton and placed a blanket over that, then the line thawed in about 30 minutes. I also found that my water plant was low on salt, so, I refreshed that. The salt in the water changes the freezing point of the water in the line a little so that should fix the problem along with warming the freezer a couple of notches too!


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I don\'t empty the freezer. I tape a contractor bag and a beach towel over the open face of the freezer, and I tape the light switch in the off position. Now the door can be left open for about 30 minutes while it thaws. I leave the line disconnected down at the lower grill area (grill removed) and when water comes out, I know I have thaw. I suck the tube to get the icy water out, then restore everything. Yes, I still clean out the door section. I also realized that my water softener plant was low on salt, so, I topped that off with 180 pounds of salt, and warmed the freezer setting a couple of notches. That will prevent it from freezing up in the future. Plus, I will draw water more frequently from the dispenser rather than the kitchen faucet.... that will increase flow in the line to reduce probability of ice setting in....

Posted on Jan 01, 2013

  • Arthur Breaux
    Arthur Breaux Jan 01, 2013

    Don't know why the word I used to describe "provide a vacuum on the supply tube orally" was censored... but... sorry... oh well... I had no idea.


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I have this same model fridge and periodically experience this problem. A technician who was here servicing another GE appliance told me that the water line freezes up occasionally. There is a fix for it (they put a heater near the freeze point) but like you, my warranty has expired and I refuse to pay for the fix. To remedy, we empty the contents of both the fridge and freezer (fortunately we have a second freezer/fridge in the garage) and unplug for 24 hours. This always works and although it is a pain to do, i forces me to do a cleaning every 4-6 months.

Posted on Feb 18, 2011

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