Question about Hotpoint HSS25GFP Side by Side Refrigerator

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I dont have any water coming from the dispenser i do have water coming out of the hose beneath the door from the solenoid my question is is there another solenoid inside the door of the freezer im thinking no because you cant get to it without taking off the door skin

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  • Hotpoint Master
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The water line in the door is frozen . Several ways to thaw . 1 ) turn on the dispensor light for a few daws until thawed , 2 ) raise the freezer temp a few days until thawed , 3 ) use compressed air to the bottom of the door on the line , to blow out the ice , 4 ) order the GE dispensor heater pt. # WR49X10173 , it comes with installation instructions .

Posted on May 09, 2010

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Why won't the water come out of the in-door water dispenser? Why won't my ice maker make ice?


Be thoughtful of any water leaks. Water leaking beneath the machine will damage floors.

If both the ice maker and water dispenser are not working it is likely the feed connection from the wall to the unit. The hose/ copper tube can get kinked or the valve at the connection at the wall internally plugged. Close off the water at the wall and using a catch remove the connection at the unit open the valve at the wall and confirm the that water flows freely through.

Check the filter of the water located usually at the front grill near the floor. If the filter is removed the water connection will buipass the filter.

It is not likely with both the ice maker and water dispensor that both electrical solenoid valves have failed.
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26159659-bocfglvi4lojepqiax35xhd0-1-2.jpg

26159659-bocfglvi4lojepqiax35xhd0-1-5.jpg Hope this helps?

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1 Answer

My KitchenAid side by side refrigerator is just over six years old. The water dispenser just stopped working today for no apparent reason. I'm not sure there is new water for the ice maker. I can hear a...


That is the inlet water solenoid you hear click. The water maybe frozen somewhere in the hose. You can check for water getting through the solenoid valve by pulling the hose off going to the freezer and have someone push the dispense button while you hold a towel to catch the water coming out of the solenoid. If that works, then the hose is frozen or clogged.

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I own a Whirlpool side-by-side mode # GD5PHAXKQ00. The ice maker quit working so called a repair person. He said we needed new circuit boards. We ordered on-line and replaced them. We are still not...


ok when u check solenoid there were two of them one is icemaker one is water. ok. now after water leaves solenoid it runs up the back of ref. make sure u dont have a bubble in that line if it does there is a vaccum and wont allow water to make it up to icemaker., if it has undo water line as it goes into back of ref. and make sure water is coming up to there. try that ok..

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1 Answer

The outside door water does not work


Can I assume the ice and water are activated by two different switches? The ice switch activates the motor that dispenses ice. The water switch activates a solenoid that opens to dispense water. If you can, find the solenoid and make sure it's not stuck closed (tapping it with a screwdriver handles usually help persuade it a bit). I would tap the solenoid while pushing the water button. Listen for the solenoid to activate. If you can't activate the solenoid, find the switch and depress it with a small screwdriver. Usually, these switches are just simple little microswitches that need a little cleaning and coaxing

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1 Answer

KSCS25FJSS01 - The water dispenser line from the solenoid is cracked about 18 inches from the solenoid, before it enters the back of the fridge. It seems easy enough to fix as long as i can get some 5/16...


Good day,
The line runs from the solenoid, into the fresh food compartment where a cooling tank is located behind the crispers, where it is precooled so your dispenser doesn't feed you warm water.
It then comes back out and travels to the door.

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1 Answer

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you have to get way down low and look up under the rim of the splash plate and you'll see two flat openings where you can insert a screw driver. There ya go... Good luck

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1 Answer

Major leak after 20mins into wash cycle!


Have a good look at door seal., and see if you can see any hole or tear in rubber.If o/k, then remove rear panel, and watch whilst it is running, and see if you can see any sign of water coming from anywhere.
Make sure the water is not running down the front from the dispenser, which would suggest a blockage in the dispenser drawer.
These are the steps I would take first.
Also make sure the waste outlet is clear
Plz leave rating and any comment you may have.
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The water dispencer dribbles the water out.


The water hose coil is to chill the drinking water coming out of the dispenser. If the water drips out it could be a bad solenoid valve since the water dispenser requires power to dispenser water. If the Ice maker is working fine then check the dispenser water solenoid valve.

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1 Answer

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INSIDE THE DISPENSER ASSEMBLY IS A SEPARATE ELECTRONIC BOARD THAT CONTROLS THE DISPENSER.
OCCASIONALLY, THE DOOR SOLENOID OR THE CUBE ICE SOLENOID WILL SHORT OUT CAUSING A BURNOUT OF THE DISPENSER CONTROL BOARD. CHECK FOR A BURNT SMELL COMING FROM THE DISPENSER HOUSING. IF YOU SMELL IT, THE BOARD AND/OR SOLENOID NEED TO BE REPLACED.

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