Question about GE Adora DSS25KSTSS Stainless Steel Side by Side Refrigerator

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GE Adora ice & water dispenser inop and display flashing zeros

My problem is with a GE Adora refrigerator purchased in 2006.
The model number is DSS25KSTA SS.
This model has a display and controls on the freezer door above a dispenser for water, crushed ice, and ice cubes.
A few days ago, the dispenser stopped dispensing ice - no crushed or blocks. I also could not hear the familiar motor/auger noise. I checked the tray and there was plenty of ice. The ice was loose enough in the tray that it should not have prevented the auger from turning.
Today the water stopped dispensing as well.
I checked some troubleshooting tips on GE's website, and decided to try unplugging the refrigerator for at least 30 seconds to reset the dispenser board. After plugging the refrigerator back in, the display started flashing zeros. It alternates between flashing four zeros and flashing one zero at a time. I could not find this symptom on the GE site.
I would appreciate some advice as to the next step.

Posted by on

  • aircav11 May 09, 2010

    This problem is fixed. I removed the grill at the bottom of the refrigerator, revealing the connectors/tube shown in the photo. As soon as I moved the tube, the ice maker made some noise. I looked up at the display, and it was no longer flashing zero's. I tested the dispenser, and now everything works. Not sure why moving the tube around fixed the problem, but I'm glad it's fixed.
    Also, note that one of the electrical connectors is not connected to anything. I don't know if that's normal, but I couldn't find any other connector that it could have been disconnected from underneath the refrigerator. I'd still like to know if this is normal.




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6 Suggested Answers

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Posted on Jan 02, 2017

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fridgetech
  • 473 Answers

SOURCE: crushed ice only

Behind the ice bucket is a metal housing that holds the auger motor and solenoid.  The solenoid is bad.  When you go for cubed ice that solenoid should pull up the metal rod on the ice bucket so full cubes will come out.  First check to make sure the metal rod on the ice bucket isn't somehow caught under the solenoid and not letting if move up and down.  You can take out the ice bucket and press for cubed ice.  You should hear a loud clunk noise.  If not then you know the solenoid is not working.

Posted on Oct 11, 2007

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SOURCE: Icemaker problem crushed only not cubes

I looked at the plastic piece the solenoid was moving (from Guest's comment 03/07/08). Pushed the plastic piece up (had to push pretty hard) and it reset the solenoid to its' start/beginning position(-?) Plastic piece came back to lower position - was free to move up and down. The solenoid is working now (hear the loud clicking and see it pulling the plastic piece up) to get cubed ice, instead of putting it thru the crusher.

Posted on Mar 15, 2008

  • 409 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

MNTECH
  • 1543 Answers

SOURCE: PSS26PSTA SS - Only dispenses crushed ice.

Remove the ice dispenser bucket. You will see a square hole at the back wall with a horizontal rod in it. You should be able to move it up and down with you fingers. If not, it may just be frozen. Warm it with a hair blower and try again. If still no luck, the WR62X58 dispenser solenoid may be burnt out / melted and need to be replaced. It is attached to the metal just above and behind that square hole. The removable tray at the bottom of the dispenser recess is a part number WR17X12133 for a PSS26PSTA SS. Contact any GE servicing dealer or general appliance servicer near you to get one. You can get parts direct from GE also, but the won't be any cheaper, and you may pay more shipping and handling.

Posted on Nov 20, 2008

peyton32034
  • 410 Answers

SOURCE: icemaker makes ice; door dispenser cranks, but no ice dispensed

sounds like either the dispenser motor is bad or the dispenser yoke is stripped. remove the bucket from the freezer. you will see a u shaped yoke in the rear of the disp area. this should be fairly hard to turn by hand if it turns easily then the motor gears are bad if the yoke slips on the motor shaft then you have a stripped yoke. hope that helps. peyton...

Posted on Jan 22, 2009

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