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Disk is not working got a big scrach on it - Microsoft Xbox 360 Wireless Controller

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With a large scratch I would attempt to get the disc replaced.

Does the disc have circular scratches that look like they were created by the 360? This can be caused by small vibrations that increase exponentially when the disk is spinning at a few thousand times a minute or by moving the console from vertical position to horizontal position, vice versa.

If the disc is scratched for any reason and it was published by Microsoft they will replace it for 20 dollars.

More info on that here:

Contact who published the game they might be like to help. Other wise if you are SOL, go get a tube of toothpaste. It may sound crazy, but we are going to polish the disk. It may sound counter intuitive but it makes the gaps shallower, therefore more reliable.

Now just frost the underside of the DVD with toothpaste. Like frosting on a cake all around it. You can use your finger as it won't scratch the disk further. But its best to use some cloth that doesn't have lint. The absolute best is a eye glasses microfiber cloth. The most common is a 100 percent cotton shirt/undershirt. Didn't say this would be clean :b

UNDER ANY CIRCUMSTANCES do not use paper towels as they will cause lots of damage.

Concentrate on the scratch and DO NOT make circular motions around it. Follow the grain on the Disc. After about 10-12 passes rinse off the disk with warm water, get all of the toothpaste off. Let it dry and make sure there is no water marks. You can use the same type of cloth but not the one covered in toothpaste.

Let it dry for 10-15 minutes then put it in the console and cross your fingers.

Posted on May 09, 2010

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In regards to you having the scratch on the disk most likely this is where your problem is. Unlike a DVD or CD if a game disk will not work if it is too scrached up. The reason for this is most games have there own software they have to load for them to work where with a CD or DVD the data is just being read.

What you can try doing is going to your local game/movie rental place to see if they have a disk buffer to see if they can buff out the scrach. As long as it is not to deep they should be able to fix it.

Let me know if you have any more problems or questions


Posted on May 09, 2010

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