Question about Kodak EasyShare Color Photo Printer Dock
I have installed the software downloaded from the Kodak web site several times, changed the USB cables with a known working HP 1020 printer, changed USB cables at the powered hub, changed the cable from the hub to a port on the face of the computer, contacted tech support on the phone and tried all their suggestions three times, tried tech support via e-mail and followed all those suggestions, and even exchanged the printer for a new one at Walmart. Computer is an Emachines T2958 running Windows XP Home Edition with fully updated service pack 2. The printer will deliver a photo from a docked Z812 IS camera. I do not get any prints from the computer to the G610 when using Kodak EasyShare software. I can print from within EasyShare to the HP 1020 laser jet printer. The G610 shows up in the list of printers in EasyShare and it is listed under Printers and Faxes in the Control Panel. The print job shows up in the queue for the G610, and that is all that happens. The paper tray is inserted into the printer correctly and the ink cartridge is fresh. I get no messages of any sort when printing is attempted. About the only thing I have not done is buy a new USB cable that is recommended for the G610 from Kodak.
It is advisable to use a recomended usb cable for your printer dock. you can try also to uninstall and reinstall the printer driver on your computer. just simply follow this steps:
Remove the drivers that your operating system automatically installed on your computer:
-- On your desktop, select Start > Settings > Control Panel > Printers & Faxes.
-- Remove all Kodak printers.
Right-click the printer icon.
-- On your desktop, right-click My Computer, then select Properties.
-- Select the Hardware tab.
-- Click Device Manager.
-- In the Universal Serial Bus controllers list, right-click USB Composite Device, then select Uninstall.
note: make sure that the only device connected to your computer usb port is your G610 printer dock to make sure that the USB Composite Device that you uninstall is for your G610, most of the devices connected to you usb port has USB Composite Device also.
-- In the Imaging devices list, if any Kodak printers appear, right-click the Kodak device, then select Uninstall.
-- Disconnect the USB cable from your printer.
-- Restart the computer
-- Power Cycle the printer
-- once your computer is ready connect the G610 to your computer
-- check if you have a pop up window display on your computer informing you that your computer found a hardware device
-- you can go to printer and faxes and check if the G610 printer icon is on the list
-- try to make a test print
Verify that your computer is communicating with your printer:
-- Check that your printer is on.
-- verify if the USB cable meets your printer specifications.
-- Check that the USB cable and the power cord are securely connected to your printer and your computer.
Posted on Aug 28, 2009
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